topic Re: Password reset in Get your taxes done using TurboTax

Password reset

davishuang9-backup — Tue, 24 Feb 2026 06:32:00 GMT

I need help resetting the password to my other Intuit account (I created a new account just to post this question).

The normal account recovery flow (https://myturbotax.intuit.com/account-recovery/) DOES NOT WORK FOR ME. After I enter my username and my 2FA code via authenticator app, I get to this screen which gives me no way to proceed to get a password reset link:

I've called customer support and they gave me the same information found in the support articles, both the account-recovery flow and the manual upload physical ID flow (e.g. change email / phone number by sending the account team a photo of your DL, etc.). The former doesn't work (see above) and for the latter I don't need to change my email or phone number, I just need to reset my password..

Hoping this post will get me actual technical help since customer support is unable to directly send a password reset link. Please advise.

Re: Password reset

ee-ea — Fri, 12 May 2023 13:25:53 GMT

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-information/L0YoC0H31_US_en_US?uid=lhklbsan

Re: Password reset

davishuang9-backup — Fri, 12 May 2023 15:44:07 GMT

I appreciate the link but I don't think you appreciate my issue since the link you provided suggests logging into my account as step 1. I literally cannot login to the account that I need to change my password for and like I mentioned above the Intuit suggested ways to recover the account do not work as well.