topic Re: My e-file was rejected in Get your taxes done using TurboTax

My e-file was rejected

Melody55Carter — Tue, 24 Feb 2026 06:37:03 GMT

I filed my income tax on April 9, 2023 or at least I thought I did.

Apparently my return was rejected yet TurboTax NEVER notified me that I needed to refile.

Also, it's impossible to get anyone on the phone.

This is beyond frustrating!! I will switch to something else next year.

Re: My e-file was rejected

DoninGA — Wed, 03 May 2023 15:26:57 GMT

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Check your spam or junk mail folder for your email account.

Also check to make sure the correct email address is valid for your TurboTax account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-information/L0YoC0H31_US_en_US?uid=lh7upgsa

Re: My e-file was rejected

xmasbaby0 — Wed, 03 May 2023 15:29:59 GMT

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.