topic Re: Charged Twice in Get your taxes done using TurboTax

Charged Twice

Tom Sully — Tue, 24 Feb 2026 06:38:17 GMT

I was charged twice; once when I downloaded the software, and a second time when I had to file and was forced to pay up again. What gives???

Re: Charged Twice

DoninGA — Mon, 01 May 2023 21:40:16 GMT

For some reason you accessed the TurboTax online editions and did not install the software you purchased on your computer. Since you have already paid the TurboTax online account fees and filed the tax return there is no longer a need for the 2022 desktop software you purchased.

If you purchased the software from a retailer take it back and see if they will give you a refund.

If you purchased the software from TurboTax then request a refund using this procedure -

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

Re: Charged Twice

VolvoGirl — Mon, 01 May 2023 21:43:27 GMT

That link doesn't seem right anymore. Try this one.

Turbo Tax Refund request form

How do I request a refund for my TurboTax product?

Re: Charged Twice

DoninGA — Mon, 01 May 2023 21:46:03 GMT

Thanks....