topic Re: Bought wrong version in Get your taxes done using TurboTax

Bought wrong version

rlneal2014 — Tue, 24 Feb 2026 04:41:08 GMT

Hello,

I usually use the Desktop version of Turbo Tax Deluxe. I transferred info from my W2 and got to the end, and paid $54 (USD) to e file. Then I wanted to choose 'File by Mail' It kept looping me back to paying $59 to e file the state return, when I realized I was using the Online version. I then bought the Desktop version and transferred all data from Online to Desktop Deluxe. But now I've paid twice. I would like a refund for the Online version. How do I request a refund for the Online version?

Re: Bought wrong version

xmasbaby0 — Mon, 17 Apr 2023 14:56:44 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Bought wrong version

rlneal2014 — Tue, 18 Apr 2023 13:37:59 GMT

Thank you so much for your help!