topic IP PIN in Get your taxes done using TurboTax

IP PIN

mjjump1819 — Tue, 24 Feb 2026 04:48:25 GMT

I have submitted these taxes five times now. I entered the correct IP PIN number on the Identity Protection pin under Other Tax Situations. I have deleted and re-entered the Turbo pins for myself and my spouse. I have deleted and re-entered my AGI for both myself and my spouse. I get the same message, IND-032-04 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

This sounds to me like Turbo Tax database issue. I am using the IRS IP PIN number provide by mail (CP01A), and the Turbo pins. AGI is correct for both myself and my spouse.

Whats next? Just wasted 4 hours and now I have to print and snail mail?

Re: IP PIN

DoninGA — Sun, 16 Apr 2023 18:49:51 GMT

@mjjump1819

Have you tried entering a 0 (zero) for the 2021 AGI for both yourself and your spouse and then file the 2022 tax return again?

Re: IP PIN

mjjump1819 — Mon, 17 Apr 2023 00:10:22 GMT

Hey DoninGA,

Thanks for that suggestion. That works! Our taxes were accepted. Are you a Turbo Tax software developer?

Re: IP PIN

DoninGA — Mon, 17 Apr 2023 00:12:53 GMT

@mjjump1819 No. I am just a long term volunteer on these TurboTax forums so have been around long enough to learn a few things.