topic TurboTax Not Connecting in Get your taxes done using TurboTax

TurboTax Not Connecting

jadler — Tue, 24 Feb 2026 04:52:11 GMT

I"m getting an error message that, "We've run into an issue connecting with your computer and can't launch TurboTax". The prompt provided two ways to solve this either through temporarily disabling my filter and/or restarting my router. I don't have access to disable my filter so I restarted my router but it still won't work. Does anybody have advice, please? THANK YOU SO MUCH!

Re: TurboTax Not Connecting

DaisyDoodle — Sun, 16 Apr 2023 02:45:16 GMT

I’ve been having issues as well. They keep telling me to log out then log back on. Hadn’t helped me. So frustrated with turbo this time. Best of luck!

Re: TurboTax Not Connecting

MichelleLO — Tue, 18 Apr 2023 15:37:12 GMT

Is it not connecting to update the software? If so, please see the below TurboTax Help Article for assistance.

If you are experiencing a different issue, please comment back and provide specific details so that we can better assist you.