topic Re: Charged for no reason in Get your taxes done using TurboTax

Charged for no reason

mmaier1111 — Tue, 24 Feb 2026 05:09:56 GMT

Haven't finished my taxes but was charged $435 for products. Turbo tax says I may not get a refund and I can't get ahold of a human to even discuss this. Any help?

Re: Charged for no reason

xmasbaby0 — Thu, 13 Apr 2023 19:11:38 GMT

We cannot see what software you are using. Are you using one of the "Live" versions that includes one on one expert help? Or did you choose a lot of "add-on" features?

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

Re: Charged for no reason

MoniqueLO_ — Thu, 13 Apr 2023 19:10:40 GMT

Please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@mmaier1111

Re: Charged for no reason

mmaier1111 — Thu, 13 Apr 2023 20:49:53 GMT

I used the online premium version. I made a refund request and was denied because I didn't use the CD version of Turbo Tax. The email sent to me also stated I'm not supposed to be charged until after I file my taxes and yet I was still charged and denied the refund.

Re: Charged for no reason

DoninGA — Thu, 13 Apr 2023 20:55:37 GMT

@mmaier1111 wrote:

I used the online premium version. I made a refund request and was denied because I didn't use the CD version of Turbo Tax. The email sent to me also stated I'm not supposed to be charged until after I file my taxes and yet I was still charged and denied the refund.

To request a refund or cancellation of the TurboTax online account fees you have to contact TurboTax support for assistance. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Charged for no reason

mmaier1111 — Thu, 13 Apr 2023 21:03:06 GMT

I did. They basically said there's nothing they can do.

Re: Charged for no reason

mmaier1111 — Thu, 13 Apr 2023 21:07:20 GMT

Not to mention I didn't even choose Premium and wasn't allowed to change it or told how much its was going to cost until the end. This is straight up robbery. You can't say I won't be charged until I file my taxes and then charge me.