topic Turbotax refund in Get your taxes done using TurboTax

Turbotax refund

wolansky — Tue, 24 Feb 2026 05:08:59 GMT

Every time when I feel out a form here for a refund, I get an email saying that my request was denied because the refund only works if you select the CD otherwise it does not meet the satisfaction guarantee. I am choosing the online option and am confused about why this is happening. I am trying to get a refund for paying for the Deluxe version of Turbotax, I was given the wrong link and did not see an option for getting out of it.

Re: Turbotax refund

DoninGA — Thu, 13 Apr 2023 20:52:15 GMT

To request a refund or cancellation of the TurboTax online account fees you have to contact TurboTax support for assistance. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Turbotax refund

fanfare — Thu, 13 Apr 2023 20:59:01 GMT

As a TurboTax Online customer, your fee payment is non-refundable.

@wolansky