topic Re: E-file "Failed-Validation" in Get your taxes done using TurboTax

E-file "Failed-Validation"

BTP2235 — Mon, 09 Mar 2026 07:25:49 GMT

When I try to e-file I get a "Failed Validation" message. Also said there is an update for this error - go to the online menu and check for updates and that this is a technical glitch.

There are no updates available that I can find. Updates are usually available when I sign into the tax program. I haven't had any updates in several days.

Please help me finish my tax return.

Re: E-file "Failed-Validation"

HeatherPLO — Mon, 21 Mar 2022 22:36:02 GMT

Which version are you using? Windows or Mac?

You may want to try to manually update your software.

For Windows, please see this article.

For Mac, please see this article.

If this does not help with your experience, please reach back out here in the thread for further assistance.

Re: E-file "Failed-Validation"

thewehrman — Mon, 28 Mar 2022 23:02:16 GMT

I followed the "fix" steps for manually updating and continued to get the same error. As such, it is not transmitting my returns! Please help!

Re: E-file "Failed-Validation"

CarissaM — Tue, 29 Mar 2022 01:33:35 GMT

What is the error you are currently getting, as well as which part of the return are you getting the error? @thewehrman

Re: E-file "Failed-Validation"

pwofford — Fri, 01 Apr 2022 20:21:03 GMT

I need the manual update for 2021 Home and Business as I am having the same problems as everyone else on multiple posts.

Can you supply a link to that?

Re: E-file "Failed-Validation"

CarissaM — Fri, 01 Apr 2022 22:17:57 GMT

To update the business software, please follow the instructions here. @pwofford.

Re: E-file "Failed-Validation"

Cynthia31 — Sun, 03 Apr 2022 04:14:09 GMT

I have the same issue. And I updated already follow your link. but still not working...

what elsa I can do to resolve this problom ASAP, since I already paid for the E-file fee..

If Turbo tax can't help to submit the E-file, how can I get the refund??

Re: E-file "Failed-Validation"

pwofford — Mon, 04 Apr 2022 18:17:18 GMT

Is 2021 Home and Business considered personal or business for the patches?

I have both 2021 Home and Business and TurboTax business. When I use the link below it updated Turbotax Business not 2021 Home and Business.

Can you give me a link to 2021 Home and Business?

Re: E-file "Failed-Validation"

Ebony A — Tue, 05 Apr 2022 15:41:36 GMT

The Home and Business manual update can be found here @pwofford.

Re: E-file "Failed-Validation"

pwofford1 — Tue, 05 Apr 2022 16:19:46 GMT

When I try the patch you sent me to, I get the following:

" You don't have Turbo Tax 2021 installed

Install Turbo Tax 2021 first then rerun the setup for superpatch"

Well, I do have TT home and business 2021 installed and it still does not work.

Is there a solution to this problem?

Re: E-file "Failed-Validation"

Cynthia31 — Tue, 05 Apr 2022 16:35:07 GMT

I bought the TT on Costco.com and downloaded the TT from their link. I called help center [phone number removed]. A representative helped me uninstall the TT and install the TT from the representative, it resolved the problem and E-file successfully. So Suggest you call them immediately, due date is coming soon~~

Re: E-file "Failed-Validation"

CarissaM — Tue, 05 Apr 2022 18:26:23 GMT

Please uninstall and reinstall the software. If this does not work, please follow the instructions here to contact us by phone. @pwofford1

Re: E-file "Failed-Validation"

Dehall301 — Sun, 10 Apr 2022 20:28:23 GMT

I called the 800# and they said the only option is to uninstall and reinstall, I only installed it once and now I get an error that says That License Code has already been associate with this account Please Check the Account for a different License Code

Re: E-file "Failed-Validation"

Dehall301 — Sun, 10 Apr 2022 20:33:39 GMT

I spoke to 800# and they said the only option is to uninstall and reinstall, I tried but now I can't get it reinstalled I only installed it once and now I get and error that says the License Code is already associated with this account Please use a Different License Code

Re: E-file "Failed-Validation"

Dehall301 — Sun, 10 Apr 2022 20:37:19 GMT

uh oh this is not good no one on the 800# is able to help and I don't see any solutions in the community very sad I have been using TurboTax for 9 years and have never had a problem and this year I have had 3 different glitches in the software

Re: E-file "Failed-Validation"

Cynthia31 — Sun, 10 Apr 2022 21:00:45 GMT

The representative emailed me a new code after reinstalling for free. Call them again maybe.

Re: E-file "Failed-Validation"

Dehall301 — Sun, 10 Apr 2022 22:53:20 GMT

Thank you, the first representative said they are not authorized to do that I asked to speak to a manager then they gave me a gentleman who totally knew what he was doing and he gave me the code we reinstalled TurboTax and he stayed with me and we did the transmit function and it went through with No Errors I was on the phone with Support from start to finish and 4 different people just shy of 4 hours, the last gentlemen apologized that I had to go through so many people to get the glitch fixed....but it did reestablished my faith in TurboTax

Re: E-file "Failed-Validation"

Jenlarrabee — Fri, 15 Apr 2022 14:36:53 GMT

This is so frustrating. I have never had issues transmitting my taxes until this year. I had experienced install issues in the beginning and now this! I have used turbo tax for 20 years. I have deleted cookies, restarted, waited 24 hours and still receive this message

Re: E-file "Failed-Validation"

Ebony A — Fri, 15 Apr 2022 15:58:31 GMT

It sounds like you are using the online version of Turbo Tax vs the desktop which is what the OP's question was regarding; what is the specific error message that you are receiving? @Jenlarrabee.

Re: E-file "Failed-Validation"

Jenlarrabee — Fri, 15 Apr 2022 16:48:15 GMT

I purchased deluxe online.

I ended up uninstall and reinstall, now if appears I don’t have the state option now.

im running install again but I don’t have time for this…terrible experience this year.