topic TT Desktop Premier 2022 - cannot E-file, duplicate and crashing in Get your taxes done using TurboTax

TT Desktop Premier 2022 - cannot E-file, duplicate and crashing

MonkeyBug — Tue, 24 Feb 2026 05:39:59 GMT

I completed entering data into TT Premier 2022 (with updates). It was in processes of E-filing the Federal returns and I walked away. When I returned, the TT application had closed. I thought this was a new feature. I didn't get any email confirmation for 48 hours and now I'm back in TT trying to E-file my return several times and these are my experiences:

1) I re-open and I get "submission is a duplicate of one previously received"

2) I Check Electronic Filing Status = You Haven't E-File a Tax Return Yet

3) I try to E-File. Application closes - no error.

4) I re-open and try to E-file - application closes - no error

5) I re-open and try to E-File, I get "submission is a duplicate of one previously received"

I would like to be able to E-File my Federal Forms - Help!

Re: TT Desktop Premier 2022 - cannot E-file, duplicate and crashing

TiffanyL — Mon, 10 Apr 2023 18:12:16 GMT

@MonkeyBug

Can you please try the steps provided below to see if that resolves your issue:

Log completely out of your TurboTax account
Clear cache and delete cookies
Then log back in and see if you are still having the same issue

If this does not work, please respond back here and let us know.

Re: TT Desktop Premier 2022 - cannot E-file, duplicate and crashing

MonkeyBug — Mon, 10 Apr 2023 20:50:30 GMT

It will not work if TurboTax Desktop is connected to or not connected to my account. I don't understand how clearing browser cache and cookies will affect the desktop application?

Re: TT Desktop Premier 2022 - cannot E-file, duplicate and crashing

CarissaM — Tue, 11 Apr 2023 19:48:25 GMT

Please follow the instructions here to manually update the software.

Please let us know if the same issue occurs once the update has been done. @MonkeyBug