topic Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't. in Get your taxes done using TurboTax

Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

DanSt — Tue, 24 Feb 2026 05:43:41 GMT

I tried several times to exit, update, to no avail. Can you help, or do I have to file by mail? (this is for federal, it did not get to state.)

Re: Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

MoniqueLO_ — Sat, 08 Apr 2023 19:09:12 GMT

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you.

@DanSt

Re: Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

atc0_99 — Tue, 11 Apr 2023 01:01:14 GMT

Has there been any resolution to this? I tried calling customer support but they are not able to help.

Re: Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

CarissaM — Tue, 11 Apr 2023 20:06:18 GMT

Can you describe the issue you are experiencing? Also, at which point in the program are you experiencing the issue. @atc0_99

Re: Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

Jec5 — Thu, 13 Apr 2023 00:01:50 GMT

I finally found how to get the update. When Turbo Tax is open look at the tool bar at the very top of the screen. There are choices there. Click on the “Turbo Tax” in bold type. It doesn’t look like something that can be clicked on to reveal a menu, but it is. There is where the update turbo tax choice is. After two calls to TT and not getting the answer I needed I clicked on it just to try something and it worked. My software updated and my EFile went through.

Re: Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

CarissaM — Thu, 13 Apr 2023 18:37:37 GMT

Thank you for providing the solution that worked for you, as this may help others in the community. @Jec5

Re: Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

foopy — Wed, 19 Apr 2023 00:43:49 GMT

I had the exacdt same problem. I did not find that secret update menu one user mentioned. But when I did Online->Check for Updates, it tells me I have the latest version.

Then, on suggestion from Intuit's phone support, I reran the installer, chose the repair/reinstall option, and did a full reinstall of TurboTax. After getting the latest updates, I was immediately able to successfully transmit the return.

I did visit Online->View installed updates, and I saw that the last update was done on 2nd April. But after doing reinstallation, it told me it installed the update from April 13th. Obviously, TurboTax did not have that latest update.

So the ISSUE is that TurboTax thought it was up to date, but actually it was not. The workaround is to reinstall TurboTax. This is a bug in TurboTax.

Re: Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

JessicaQ — Tue, 20 Feb 2024 02:05:35 GMT

I uninstalled Turbotax, re launched it from my download in my TTO account and I efiled!! I was afraid the return wouldn't be saved, but it was!