topic Can't file in Get your taxes done using TurboTax

Can't file

parkwall — Tue, 24 Feb 2026 05:46:11 GMT

We have been using Turbo Tax without issue since the end of February. Two of my son's have completed their taxes and efiled already. My third son had completed his taxes and paid to file the state return as well but keeps getting the message:

"You can access them whenever you’re ready. Here’s what we restored for you :

TURBOTAX DESKTOP STATE RETURN CA TAX YEAR 2022 E-FILE

For state returns: We’ve restored your access, but you’ll still need to add each state to your return. After you close this screen, select Add next to each state you want to include on your taxes."

We have already downloaded our state and once we close the above message there is no "Add" button next to the state.

Re: Can't file

MoniqueLO_ — Sat, 08 Apr 2023 16:09:18 GMT

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you.

@parkwall

Re: Can't file

parkwall — Wed, 12 Apr 2023 03:00:58 GMT

I think this might be a problem between the way TurboTax runs on Windows 10 and Windows 11. Not sure what it is but when I took the file to my Windows 11 laptop, I got the same message but when I closed the message it went to a screen and asked me to upload my file and completed the efile.

Re: Can't file

CarissaM — Wed, 12 Apr 2023 17:30:16 GMT

Thank you for the input on this. We are happy that you were able to e-file in the end.

Please let us know if you need further assistance.