topic Re: How can i fix the error 2894 error during installation in Get your taxes done using TurboTax

How can i fix the error 2894 error during installation

sridharkalluru — Mon, 23 Feb 2026 10:48:49 GMT

IT happen both in the downloaded version as well the CD from Costco

Re: How can i fix the error 2894 error during installation

HeatherPLO — Mon, 16 Jan 2023 18:37:11 GMT

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

Re: How can i fix the error 2894 error during installation

sridharkalluru — Mon, 16 Jan 2023 19:10:36 GMT

the posting there don't help .This is notoriously defective

Re: How can i fix the error 2894 error during installation

DoninGA — Mon, 16 Jan 2023 19:20:23 GMT

That is a Windows Installer error - https://answers.microsoft.com/en-us/windows/forum/all/im-getting-window-installer-error-2894-when-i-try/d4e74e58-62f4-45ca-ba54-7e21b27254b8

This is a rare error when installing TurboTax. Try uninstalling TurboTax and then re-start your computer. Then install the software again. If it still fails with the error then you need contact TurboTax support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=lcxibhri

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: How can i fix the error 2894 error during installation

KatrinaLO — Mon, 16 Jan 2023 19:39:13 GMT

If you need additional assistance, please see the information here to contact customer support.

Re: How can i fix the error 2894 error during installation

Time2Save-21 — Mon, 30 Jan 2023 05:30:38 GMT

your software developers need to apply a fix to this problem within your program

Re: How can i fix the error 2894 error during installation

webblur1 — Mon, 30 Jan 2023 22:06:11 GMT

TurboTax is doing nothing to fix this problem. I was on the phone for hours with the tech and he kept repeating the same operations. Finally, He copped out and sent me instructions for a clean boot. Still did work. No other problems with other applications.

Re: How can i fix the error 2894 error during installation

alasia — Sat, 04 Feb 2023 20:26:56 GMT

This is a Windows problem. It was solved for me by MicroSoft support:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-res[product key removed]nfo-2894loading/87f23c74-a237-49eb-8a77-65a06af64ee4?messageId=aa4dd39c-ac3b-4521-977a-c[phone number removed]

I was able to install TurboTax.

Re: How can i fix the error 2894 error during installation

Sokehendrick — Sun, 19 Mar 2023 12:32:07 GMT

I tried installing Turbotax 2022 from CD and I get error code 2894. I tried everything but still no good. I have windows 10 and plenty of hard drive space available. I also ran as administrator.

Re: How can i fix the error 2894 error during installation

Sokehendrick — Sun, 19 Mar 2023 12:39:50 GMT

No one seems to be able to fix my problem with installing turbo tax 2022 from new CD I purchased. I have windows 10 with plenty of drive space and have tried installing with administrator privileges. I still get error code 2894.

Re: How can i fix the error 2894 error during installation

DoninGA — Sun, 19 Mar 2023 12:41:01 GMT

@Sokehendrick

That is a Windows Installer error - https://answers.microsoft.com/en-us/windows/forum/all/im-getting-window-installer-error-2894-when-i-try/d4e74e58-62f4-45ca-ba54-7e21b27254b8

Re: How can i fix the error 2894 error during installation

Sokehendrick — Sun, 19 Mar 2023 12:41:16 GMT

Same problem for me as well. I was on call with customer support and they couldn't help me. Let me know if you figure it out.

Re: How can i fix the error 2894 error during installation

DoninGA — Sun, 19 Mar 2023 12:49:06 GMT

@Sokehendrick Since Windows will not let you install the TurboTax software from a CD, then download and install the software from the download.

See this TurboTax support FAQ for downloading the software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/bought-cd-computer-cd-drive/L89qXCL4V_US_en_US?uid=lffe6tlh

Re: How can i fix the error 2894 error during installation

FiatAMDG — Sat, 08 Apr 2023 03:21:37 GMT

Do the following command in the Command Prompt space

INSTALLATION ERROR CODE 2894 RELATED TO TURBO TAX INSTALLATION

I HAVE SPENT HOURS WITH MICROSOFT and also TURBO TAX. TURBO TAX GAVE ME THE LINK. However it took me a while to figure out that the one command had to be replaced with the If you are having a issue with installation go to this link: https://www.winhelponline.com/blog/error-2894-riched20-dll-getlasterror-5/ and follow the prompts. It's best to copy and paste the commands.. HOWEVER REPLACE THIS COMMAND; ICACLS riched20.dll /grant "Administrators":(RX) WITH THIS COMMAND: ICACLS riched20.dll /grant "Administrators":(F) AND CONTINUE WITH THE REST OF THE COMMANDS AND YOU WILL BE DOWNLOADING IN MINUTES....

RESOLUTION

To resolve the issue, take ownership of riched20.dll and assign the necessary permissions.

Open an admin Command Prompt window.

Execute the following commands one by one:

cd /d c:\windows\syswow64\
TAKEOWN /F riched20.dll /a
ICACLS riched20.dll /reset
ICACLS riched20.dll /inheritance:r
ICACLS riched20.dll /grant "NT SERVICE\TrustedInstaller":(F)
ICACLS riched20.dll /grant "Administrators":(RX)
ICACLS riched20.dll /grant "NT AUTHORITY\SYSTEM":(RX) <<<REPLACE THIS COMMAND WITH>>> ICACLS riched20.dll /grant "Administrators":(F)
ICACLS riched20.dll /grant "BUILTIN\Users":(RX)
ICACLS riched20.dll /grant "ALL APPLICATION PACKAGES":(RX)
ICACLS riched20.dll /grant "ALL RESTRICTED APPLICATION PACKAGES":(RX)
ICACLS riched20.dll /setowner "NT Service\TrustedInstaller"

Note: If you want to rename or replace this module with a fresh copy from the source, you need full control access. In that case, replace command #6 above with the following:

ICACLS riched20.dll /grant "Administrators":(F)

Re: How can i fix the error 2894 error during installation

FiatAMDG — Sat, 08 Apr 2023 03:23:34 GMT

INSTALLATION ERROR CODE 2894 RELATED TO TURBO TAX INSTALLATION

It's best to copy and paste the commands.. HOWEVER REPLACE THIS COMMAND; ICACLS riched20.dll /grant "Administrators":(RX) WITH THIS COMMAND: ICACLS riched20.dll /grant "Administrators":(F) AND CONTINUE WITH THE REST OF THE COMMANDS AND YOU WILL BE DOWNLOADING IN MINUTES....

RESOLUTION

To resolve the issue, take ownership of riched20.dll and assign the necessary permissions.

Open an admin Command Prompt window.

Execute the following commands one by one:

cd /d c:\windows\syswow64\
TAKEOWN /F riched20.dll /a
ICACLS riched20.dll /reset
ICACLS riched20.dll /inheritance:r
ICACLS riched20.dll /grant "NT SERVICE\TrustedInstaller":(F)
ICACLS riched20.dll /grant "Administrators":(RX)
ICACLS riched20.dll /grant "NT AUTHORITY\SYSTEM":(RX) <<<REPLACE THIS COMMAND WITH>>> ICACLS riched20.dll /grant "Administrators":(F)
ICACLS riched20.dll /grant "BUILTIN\Users":(RX)
ICACLS riched20.dll /grant "ALL APPLICATION PACKAGES":(RX)
ICACLS riched20.dll /grant "ALL RESTRICTED APPLICATION PACKAGES":(RX)
ICACLS riched20.dll /setowner "NT Service\TrustedInstaller"

Note: If you want to rename or replace this module with a fresh copy from the source, you need full control access. In that case, replace command #6 above with the following:

ICACLS riched20.dll /grant "Administrators":(F)

Re: How can i fix the error 2894 error during installation

huangbojnsd — Mon, 22 Jan 2024 19:15:00 GMT

I got exact same issue as you. Any update?

Re: How can i fix the error 2894 error during installation

CatinaT1 — Wed, 24 Jan 2024 19:24:57 GMT

You are posting on an old thread. Which year are you having problems with? This is the only thing I find and it's for last year: https://ttlc.intuit.com/community/taxes/discussion/error-code-2894/00/2960974