topic I need technical support for a software issue. in Get your taxes done using TurboTax

I need technical support for a software issue.

familytreedc — Sat, 01 Jun 2019 21:54:01 GMT

https://ttlc.intuit.com/replies/3300041

ee-ea — Sat, 01 Jun 2019 21:54:02 GMT

https://ttlc.intuit.com/replies/3300041

Re: I need technical support for a software issue.

SarahDallasFisher1 — Tue, 24 Mar 2020 23:08:21 GMT

I bought a CD at Costco. My new computer didn't have a CD player, so I started my return on the TurboTax website. The return has a great deal of information. Is there a way to transfer imput from the website to the CD return? Don't want to pay TurboTax twice.

Thanks.

Re: I need technical support for a software issue.

DoninGA — Tue, 24 Mar 2020 23:13:16 GMT

@SarahDallasFisher1 wrote:

I bought a CD at Costco. My new computer didn't have a CD player, so I started my return on the TurboTax website. The return has a great deal of information. Is there a way to transfer imput from the website to the CD return? Don't want to pay TurboTax twice.

Thanks.

See this TurboTax support FAQ for saving the 2019 tax data file from the online tax return and downloading the file to your computer - https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-turbotax-online-return-as-a-tax-data-file/01/25740

Re: I need technical support for a software issue.

xmasbaby0 — Tue, 24 Mar 2020 23:14:17 GMT

Did you manage to download the desktop software to your computer? You can switch the online return you have been working on to the desktop software.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Re: I need technical support for a software issue.

chefanitak — Tue, 27 Apr 2021 20:07:34 GMT

I purchased my turbotax CD at Costco and downloaded it to my MacBook Pro however my computer software does not support CD and I have updated it as much as I can, what other options do I have?

Re: I need technical support for a software issue.

JotikaT2 — Tue, 27 Apr 2021 22:14:20 GMT

Please see the link below for instructions on how to enter the software on your computer without the CD.

Installing TurboTax without a CD

@chefanitak

Re: I need technical support for a software issue.

Morgan5214 — Sat, 04 Dec 2021 18:24:11 GMT

I bought the software for the Business addition of Turbo Tax 2019. I bought a new computer which no longer has the CD Rom Drive so I cannot download the program. I need this to do some back taxes and revisions. I have the Key Code for the software. Is there a way to download that software to my computer and then use the Key Code to unlock it??

Re: I need technical support for a software issue.

DoninGA — Sat, 04 Dec 2021 18:26:27 GMT

@Morgan5214 wrote:

I bought the software for the Business addition of Turbo Tax 2019. I bought a new computer which no longer has the CD Rom Drive so I cannot download the program. I need this to do some back taxes and revisions. I have the Key Code for the software. Is there a way to download that software to my computer and then use the Key Code to unlock it??

You will have to contact TurboTax support for this issue so they can push a 2019 desktop edition to your download account.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: I need technical support for a software issue.

Critter-3 — Sat, 04 Dec 2021 18:57:46 GMT

If you have access to another computer then you could get the installation file off the CD and transfer that to the new computer for installation ... use a thumb drive.