topic Re: Efile rejection in Get your taxes done using TurboTax

Efile rejection

Judith46 — Tue, 24 Feb 2026 06:20:22 GMT

TT says efile rejected because 2021 AGI I'm using is wrong. When I log into IRS account, it says "Your tax records info is unavailable at this time - the Return Summary is currently unavailable." However, with a little work I can get the 2021 Transcript and the AGI is correct. The IRS website also says I can use my pin instead of AGI to efile. I have entered the pin into the TT worksheet, but it is not using it. Is there any way to force it to? I really prefer to efile. Thanks for any help you can provide.

Judith

Re: Efile rejection

MoniqueLO_ — Sat, 01 Apr 2023 16:28:14 GMT

Please see this Help Article for information regarding entering the correct AGI but still getting an e-file rejection.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@Judith46

Re: Efile rejection

Judith46 — Sat, 01 Apr 2023 17:11:31 GMT

Thank you Monique. I paper-filed last year and it took forever for IRS to process so I tried your enter 0 suggestion and resubmitted. While I wait to see if it works, could you please provide the link to the IRS spreadsheet several have mentioned?

Thanks.

Judith

Re: Efile rejection

HeatherPLO — Sat, 01 Apr 2023 17:25:02 GMT

Which IRS spreadsheet are you referring to? Please provide additional details here and we will be happy to help.

@Judith46