topic Re: Let's talk I need help in Get your taxes done using TurboTax

Let's talk I need help

ray71mond — Mon, 09 Mar 2026 09:34:33 GMT

Help on my rejection

Re: Let's talk I need help

macuser_22 — Fri, 22 Apr 2022 02:58:58 GMT

What is the reject code?

Re: Let's talk I need help

sandy222 — Thu, 30 Mar 2023 18:17:15 GMT

I paid Best Buy Already!!! I need to speak to a live person!!!!

Re: Let's talk I need help

sandy222 — Thu, 30 Mar 2023 18:19:54 GMT

I need some help, i want to speak to a rel person!!!!!

Re: Let's talk I need help

DoninGA — Thu, 30 Mar 2023 18:24:58 GMT

@sandy222 wrote:

I need some help, i want to speak to a rel person!!!!!

Everyone on this forum is a real person. What is the problem you are experiencing?

Re: Let's talk I need help

xmasbaby0 — Thu, 30 Mar 2023 18:26:18 GMT

@sandy222 You are posting to an old thread that has had no activity for a year. We do not know what your issue is---except that you say "I paid Best Buy already."

My best guess?

Did you purchase the CD/download and then use online by accident?

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

If you are having some other problem, tell us about it clearly, or contact customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

Re: Let's talk I need help

Sun59fish — Thu, 30 Mar 2023 20:17:34 GMT

Every tax return I am submitting to the IRS by efile is being rejected for non recognized pin number. This is with me creating a five digit pin number by the turbo tax program.. What am I doing wrong.

Re: Let's talk I need help

xmasbaby0 — Thu, 30 Mar 2023 22:12:37 GMT

@Sun59fish

If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.