topic Re: Speak to live agent in Get your taxes done using TurboTax

Speak to live agent

bobbie198 — Sun, 23 Feb 2020 00:16:33 GMT

IRS hold

Re: Speak to live agent

Anonymous_ — Sun, 23 Feb 2020 00:18:37 GMT

You can contact Support via the link below during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Speak to live agent

Critter — Sun, 23 Feb 2020 00:19:36 GMT

If the IRS is holding your return up in processing there is nothing Turbotax can do about it or help you with until they send you a letter.

Re: Speak to live agent

Vhanlan9192 — Sat, 29 Feb 2020 20:20:26 GMT

I have a question about this letter I have from the irs it’s been 4-6 weeks and I still haven’t heard anything

Re: Speak to live agent

DeanM15 — Sat, 29 Feb 2020 21:03:40 GMT

What does the letter say?

Re: Speak to live agent

Karjaw — Thu, 05 Mar 2020 17:55:47 GMT

Need help filling out 8962 form

Re: Speak to live agent

DoninGA — Thu, 05 Mar 2020 17:57:27 GMT

@Karjaw wrote:

Need help filling out 8962 form

See this TurboTax support FAQ for the Form 8962 and Form 1095-A as requested by the IRS for 2019 - https://ttlc.intuit.com/community/health-care/help/the-irs-is-requesting-form-8962/01/27409

Re: Speak to live agent

tudyrita — Sat, 28 Mar 2020 01:22:52 GMT

Needd help file 2018 taxes

Re: Speak to live agent

DoninGA — Sat, 28 Mar 2020 09:43:55 GMT

@tudyrita wrote:

Needd help file 2018 taxes

To complete and file a 2018 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2018 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

need to verify my banking account information

barbarafrymire — Wed, 08 Apr 2020 14:54:38 GMT

Hello My federal tax return was to be deposited to my checking account around March 18. My bank said to check with turbo tax to verify that my account information is correct. Thank you.

Barbara J Frymire

Re: need to verify my banking account information

DoninGA — Wed, 08 Apr 2020 15:17:28 GMT

@barbarafrymire wrote:

Hello My federal tax return was to be deposited to my checking account around March 18. My bank said to check with turbo tax to verify that my account information is correct. Thank you.

Barbara J Frymire

How were you informed that the federal tax refund was to be deposited on March 18?

If you were looking at the date on the TurboTax account website that is Only an estimate and not the actual date.

What does the IRS website for the status of your federal tax refund indicate? - https://www.irs.gov/refunds

Re: Speak to live agent

davistink24 — Fri, 10 Apr 2020 18:11:30 GMT

He do I speak privately to a live agent?

Re: Speak to live agent

xmasbaby0 — Fri, 10 Apr 2020 18:17:25 GMT

@davistink24

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

Re: Speak to live agent

Critter — Fri, 10 Apr 2020 18:18:06 GMT

@davistink24

Once your return has been successfully efiled then TT can no longer help you with your refund. In your other post you were told how to reach the IRS.

Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Check the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for your state’s status.

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

IF SO >>>

Were you having the refund direct deposited to your bank account directly ?

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ? Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf).

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card. This process can take up to 3 business days or more.

Check the IRS : https://www.irs.gov/Refunds

Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa : If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account. This process can take up to 3 business days or more.

Check the IRS : https://www.irs.gov/Refunds

Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx

Re: Speak to live agent

jwberns1220 — Sun, 12 Apr 2020 13:58:42 GMT

I received a email for the state of Kentucky say my tax form was rejected, however my status in turbo tax is pending, Is this normal ??? Is there some way to resubmit it to the state ??

Re: Speak to live agent

19vernon71 — Mon, 13 Apr 2020 20:49:56 GMT

Need to find out why I never got email

Re: Speak to live agent

Yayofinest — Wed, 15 Apr 2020 19:49:15 GMT

Can i change my accont number

Re: Speak to live agent

mbroyles — Thu, 16 Apr 2020 01:26:21 GMT

Hello! I did not receive my stimulus deposit today and I filed taxes 2019 return with this card ! I didn’t receive my federal refund due to me owing taxes it was taken ..will my stimulus pay come to my turbo card

Re: Speak to live agent

DeanM15 — Thu, 16 Apr 2020 17:57:45 GMT

If you filed a 2019 federal tax return, and you had a refund that was paid to you with a direct deposit, and you did not pay your fees out of the refund, then you should receive your stimulus on your account or card if you otherwise qualify.

@mbroyles

Re: Speak to live agent

moreno — Thu, 16 Apr 2020 18:19:17 GMT

i would like to know if my check is going to come through mail? i never pay through my bank account.

Will it be the address i put on my information through turbo tax?