topic Re: E-file error message in Get your taxes done using TurboTax

E-file error message

HHNY — Mon, 23 Feb 2026 13:57:38 GMT

I cannot transmit the return. I have been using Turbotax for years and never encountered this problem. I receive the following message:

"We cannot efile your return because we cannot locate the attachment at . Please go back and re-attach it. Then try e-filing again." I don't even know where to start with this issue. What can the software not find that it wants to attach??? How can I resolve this?

Re: E-file error message

TiffanyL — Tue, 28 Mar 2023 15:58:39 GMT

@HHNY

Have you tried the steps provided below?

Log completely out of your TurboTax account
Clear cache and delete cookies
Then log back in and see if you are still having the same issue

You may want to also try using a different web browser. I also provided a FAQ link below that may assist you:

How do I solve my e-filing issue?