topic Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP in Get your taxes done using TurboTax

Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP

cindiegraber1946 — Sat, 01 Jun 2019 21:34:28 GMT

How can I get into my account so I can file my 2018 tax return? can't sign in won't take my user ID, password, email nothing and this is Irritating. calling the 800 number doesn't help because the computer can't find my information either

To access your account, please click on go to our account...

KatrinaLO — Sat, 01 Jun 2019 21:34:29 GMT

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP

gutterslime74 — Mon, 16 Dec 2019 04:18:02 GMT

my computer wont let me sign in to turbotax anymore, but my android has no problem

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say t...

AkinaLO — Tue, 07 Jan 2020 16:33:42 GMT

You may be accessing the wrong account on your desktop. If you need to recover your account, you can do so through the Account Recovery page. You will need to provide either your phone number(recommended) or email address. If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity. Please refer to the following link to recover your account. Account Recovery Request for your TurboTax Account.

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say t...

120654 — Tue, 18 Feb 2020 20:29:54 GMT

cant sign in

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say t...

120654 — Tue, 18 Feb 2020 20:30:27 GMT

doesn't work

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say t...

BarbaraW22 — Tue, 18 Feb 2020 22:17:32 GMT

If you are having trouble accessing your TurboTax account, please try the following suggestions:

Try to get access to your account using the TurboTax Account Recovery page. This allows you to look up your account based on your phone number, email or user ID.

If you are still not able to access your account, click on this link and complete the Account Recovery Request form. Your request will be processed during regular business hours (8 a.m. - 5 p.m. PST, Monday-Friday). It may take up to 1 business day to be completed.

Please see this TurboTax Help Article for more information.

@120654

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP

Annmoorer — Tue, 28 Apr 2020 18:55:35 GMT

Can't sign in won't take password or user id

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP

Annmoorer — Tue, 28 Apr 2020 19:03:48 GMT

Can't sign in won't take password or user id or email can't call for help

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say t...

JotikaT2 — Thu, 30 Apr 2020 13:16:29 GMT

See the attached Help for instructions on how to recover your login.

Account recovery if unsure of user ID

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP

skmartin19600101 — Mon, 06 Jul 2020 00:12:01 GMT

I need my 2018 AGI so I can file my 2019 but can not pull it up . I did it with Turbo tax so why are they not tied together ?Please help

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say t...

VictoriaD75 — Mon, 06 Jul 2020 13:04:21 GMT

Are you logging in with the same account you used to complete your 2018 return? If so, try clicking on Documents from the menu on the left. Choose 2018 and view the PDF of your return. AGI will be found on line 7 of your 1040.

If you do not have access to the account or to the return, you can try getting a transcript from the IRS:

Get Transcript

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP

Iriswilner — Mon, 29 Mar 2021 10:42:21 GMT

I have updated my info many times i got in yesterday on my phone but later tried from computer and did not sign in

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say t...

AshleyLO — Mon, 29 Mar 2021 16:02:36 GMT

@Iriswilner Before logging in to TurboTax on your computer, try clearing the cache and cookies of your browser first and then trying to log in using the same information that you used to successfully sign in on your phone.

Re: To access your account, please click on go to our account...

gkguirao — Sat, 03 Apr 2021 23:31:15 GMT

It says it cannot find my information or that there is no ID with that name.

Re: To access your account, please click on go to our account...

DoninGA — Sat, 03 Apr 2021 23:36:31 GMT

@gkguirao wrote:

It says it cannot find my information or that there is no ID with that name.

You have to sign onto your online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say they can't find my account? NEED HELP

Weezy088 — Tue, 12 Apr 2022 12:43:23 GMT

It won't take my password that I put in

Re: Can't sign in won't take password or user ID or email. Can't call for help because they say t...

Ebony A — Tue, 12 Apr 2022 14:14:14 GMT

Please review this resource to assist with your password issue @Weezy088.

Re: To access your account, please click on go to our account...

Crodeb22 — Sat, 17 Sep 2022 13:17:54 GMT

I had to create a new account due to all of my information was under my son's name when I filed his taxes last year. I need to complete my 2020 taxes as I am behind. I have at least three UserIDs and PWs and cannot get into anything but my son's tax information. I don't know what to do. I did purchase the Deluxe package so that I could do the 2020 Federal taxes. Why is it that I cannot log in?

Re: To access your account, please click on go to our account...

xmasbaby0 — Sat, 17 Sep 2022 13:26:57 GMT

@Crodeb22 You cannot use the online program to prepare or file a 2020 return. Online can only be used for a 2021 return. If you still need to do 2020 you will need to use the CD/download on a full PC or Mac, and the return will have to be filed by mail.

You do not "log on" to use the desktop software. You download it to your own hard drive, open the program and use it from your own computer.

Online preparation and e-filing for 2018 and 2019 and 2020 is permanently closed.

To file a return for a prior tax year

If you need to prepare a return for 2018, 2019 or 2020 you can purchase and download desktop software to do it, then print, sign, and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.

Remember to prepare your state return as well—if you live in a state that has a state income tax.

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/00/25573

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

Note: The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac. It cannot be used on a mobile device.