topic Re: over charge in Get your taxes done using TurboTax

over charge

carlbishop1 — Mon, 23 Feb 2026 14:19:50 GMT

I did not get an answer to my over charge question. When i did my taxes on line. i signed up for the first level for doing taxes, something like 19 or something, dont remember. Then after completing most of the taxes it said i needed to up grade to i believe 49 dollars, so i did. When taxes were complete i was charged something like 249 dolllars.I didnt write down the exact amount but i was not told about this extra amount

Re: over charge

DoninGA — Wed, 22 Mar 2023 21:10:40 GMT

What is the breakdown of your TurboTax account fees?

See this TurboTax support FAQ for how to review your fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=lfk6i1qi

Re: over charge

carlbishop1 — Wed, 22 Mar 2023 21:26:18 GMT

still cannot find what you are having me do

Re: over charge

carlbishop1 — Wed, 22 Mar 2023 21:27:31 GMT

is there someone i can talk with. i am not a computer person at all

Re: over charge

carlbishop1 — Wed, 22 Mar 2023 21:32:12 GMT

is someone there to answer my question

Re: over charge

DoninGA — Wed, 22 Mar 2023 21:45:59 GMT

@carlbishop1 wrote:

is someone there to answer my question

You will have to contact TurboTax support for this issue. When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: over charge

carlbishop1 — Thu, 23 Mar 2023 21:08:13 GMT

I have not recieved a reply from you. I am not pleased with not answering my question. I will not use you any more in the future and will let other know not to use turbo tax in future. It was disceptive. As I stated in my question there were no fee mentioned when I did my taxes on line with turbotax. As I began to do it I was told i need to upgrade to the next level so I did, I beleive it was like around 19 dollars give or take. I don't remember, anyways then after doing almost all the taxes online it said I needed to upgrade again to 49 dollars. When I was all done and submitted it it said I was charged 249 dolars or so, I didn't right down the exact amount and can't find what it was but close to what I had stated

Re: over charge

DoninGA — Thu, 23 Mar 2023 21:29:45 GMT

@carlbishop1 I posted this to you yesterday. See my replay directly above your last message. Didn't you try to contact TurboTax support?

You will have to contact TurboTax support for this issue. When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax