topic Re: Where are the channels for providing feedback? in Get your taxes done using TurboTax

Where are the channels for providing feedback?

colleenk1111 — Thu, 01 Oct 2020 15:22:05 GMT

How can I provide formal feedback on my experience?

Re: Where are the channels for providing feedback?

macuser_22 — Sat, 03 Oct 2020 00:40:37 GMT

"Formal" feedback-

You can contact Intuit by mail at Consumer Tax Group, Intuit Inc., 2800 E Commerce Center Place, Tucson, AZ 85706 or by calling 888-777-3066 if you have a question or concern about any product or service we sell over the Internet.

Re: Where are the channels for providing feedback?

Mary7820 — Tue, 11 May 2021 20:46:21 GMT

I also want to know about how to provide feedback. Isn't there a way to email or provide comments online without having to call or write a letter in the USPS mail?

My only point was to offer a suggestion/comment. The State tax returns often require a copy of the Federal return to be submitted with the state return. If mailing the state return (USPS) the TurboTax state "file by mail" instructions (Wisconsin) do not explain that. I only know this because of previous years.

Re: Where are the channels for providing feedback?

Cynthiad66 — Wed, 12 May 2021 12:48:34 GMT

Thank you for your comment. You can contact Intuit by mail at Consumer Tax Group, Intuit Inc., 2800 E Commerce Center Place, Tucson, AZ 85706 or by calling 888-777-3066 if you have a question or concern about any product or service we sell over the Internet.

I'm upset with final stages of Federal form signing

atdull — Sat, 15 May 2021 16:52:55 GMT

TurboTax process worked well until final sign out. Then you force feed Adobi software at $15/mo that I will not use. Now I am not sure is everything in the filing/signing process worked.

I have used TurboTax for more that 15 years (not last year {2019} because of more complications--home sales, purchases & multiple state residences).

I am so upset that unless you contact me with explanations & justifications, you have lost a customer!

Alan D

[email address removed]

[phone number removed]

Re: I'm upset with final stages of Federal form signing

DoninGA — Sat, 15 May 2021 13:48:48 GMT

@atdull wrote:

TurboTax process worked well until final sign out. Then you force feed Adobi software at $15/mo that I will not use. Now I am not sure is everything in the filing/signing process worked.

I have used TurboTax for more that 15 years (not last year {2019} because of more complications--home sales, purchases & multiple state residences).

I am so upset that unless you contact me with explanations & justifications, you have lost a customer!

Alan Dull

[email address removed]

[phone number removed]

Where are you seeing this option for Adobe software? Desktop or online edition? If desktop which OS, Windows or Mac?

To print from a PDF you only need a compatible PDF application to view or print the PDF file. Adobe Reader is a free option for this - https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html#tt

Re: I'm upset with final stages of Federal form signing

macuser_22 — Sat, 15 May 2021 15:23:09 GMT

And Mac has a built in PDF reader "Preview".

Re: Where are the channels for providing feedback?

LWCOLLINS45 — Wed, 23 Mar 2022 21:00:00 GMT

I would also like to provide some feedback on my user experience this year after several years of being a satisfied Turbo Tax user.

There were issues that I would like to communicate but do not know where or to whom.

I hope they do not repeat next year??

Discouraged

Re: Where are the channels for providing feedback?

VolvoGirl — Wed, 23 Mar 2022 21:03:55 GMT

What did you want to report? Maybe they are known issues.

Re: Where are the channels for providing feedback?

LWCOLLINS45 — Wed, 23 Mar 2022 21:53:17 GMT

My issue with Turbo Tax Delux this year was that when I stopped using it and returned later, it started from the beginning instead of where I had left off like it did in previous years.

I had stopped to research cash donations when I learned outside Turbo Tax that we could take up to $600 on top of the standard deduction.

My federal refund seemed low, and after several tries thru, it finally asked if we got a third stimulus check. When I answered, no, the refund jumped to where I thought it should be. Why it did not ask about the third check when it asked for input on the first two, I do not know. Perhaps I skipped the question because of having to start at the beginning every time and possibly skipping steps. Absolutely hated that vs previous years when selecting to "continue" the return took you to where you left off.

Re: Where are the channels for providing feedback?

VolvoGirl — Wed, 23 Mar 2022 22:00:23 GMT

The 3rd stimulus is near the end. So you didn't get the 3rd one for 1400 per person when it came out starting last March 202? And you did not get any IRS letter 6475 saying they sent it to you? It shouldn't have asked you about the first 2 stimulus checks this year.

To get to the stimulus questions in TurboTax at any time, you can search for stimulus or recovery rebate credit then hit ENTER and there should be a Jump to link

If you are trying to trigger it,
Click on Other Tax Situations at top
Click on Let's get started
Answer some questions then Continue
Then click on Let's keep going
Next screen is for the Third Stimulus, if you qualify

Re: Where are the channels for providing feedback?

marklibera — Fri, 02 Sep 2022 18:43:17 GMT

It is increasingly difficult to provide feedback on the TT program. Here are my issues:

1) there is a bug in the program associated with the new K-3 form for partnerships. On the k-1, you select a box that the K-3 is attached but the program will not allow electronic filing and stays in a loop until you uncheck this box. Fortunately, my k-3’s had all zeroes.

2) the program does not save drivers license or bank account info and requires that it be re-input multiple times. Why can’t it save this info like it saves your other personal info?

3) if you apply for an extension by paying your balance and not filing an extension request, there is no part of the program to guide you step by step? For example, there should be questions and places to enter the amount you paid when the return was due (if you paid a balance),and something to show the difference. My return went from showing a balance due to showing a refund and no other info was added with the extension other than K-3 info which was 0.

Re: Where are the channels for providing feedback?

mbuebel — Sat, 18 Mar 2023 22:08:39 GMT

why is it asking me if I had carryover from last year, when I used your same software? Shouldn't it say "you did/didn't have loss from 2021. Sorry, or do you want to use it?" My accountant used to keep this info for me so I didn't have to remember it. Come on. You can do better.

Re: Where are the channels for providing feedback?

CarissaM — Sun, 19 Mar 2023 20:57:14 GMT

Did you ensure you were signed into the same account, so it would carry the prior year's data to the current? @mbuebel

Re: Where are the channels for providing feedback?

mbuebel — Wed, 22 Mar 2023 19:15:21 GMT

i'm using the desktop version.

another feedback: when I start a new return, it asks me if I want to use info from last year's return. This is just an annoying issue, but for those of us doing a few returns for individuals with names which start with the same letter, there is no way to differentiate them from your list of options. It just says LASTNAME M Form 1040. I've got more than one person starting with M in my family!

Re: Where are the channels for providing feedback?

DoninGA — Wed, 22 Mar 2023 19:21:06 GMT

Since you have several individuals with the same last name and the same first initial you should save each return with a unique name. Click on File at the top left of the desktop program screen and then use Save As...

Re: Where are the channels for providing feedback?

VolvoGirl — Wed, 22 Mar 2023 19:25:34 GMT

And watch out. If another return has the same name or initial the second return might overwrite the first one. So you need to save each return with a different name. Do you have different .tax2021 files for each person? You don't have to save the return with the same name that's on the tax return. Just rename it so you can tell them apart.

Re: Where are the channels for providing feedback?

snurbl1 — Tue, 18 Apr 2023 03:10:12 GMT

I can relate to all the discussions (and despair) seeking a clear way to express their less than satisfying experiences, and your answer only exacerbates the frustration with your dismissive attitude. What is happening to Turbotax?

Re: Where are the channels for providing feedback?

snurbl1 — Tue, 18 Apr 2023 03:19:30 GMT

I feel you and have expressed my empathy for your quest and that of so many others I am seeing here. I specifically responded to VolvoGirl's disinterested comment. That said, I wonder if anyone has received an appropriate answer to how to provide concerns OTHER THAN by calling or USPS.

Re: Where are the channels for providing feedback?

dammshar — Sat, 11 May 2024 03:15:25 GMT

Turbotax is horrible for customer service. The IRS sent me an ID number and there was absolutely nowhere to add it electronically. They sent me daily emails telling me that my return had been refused by the IRS and to follow their prompts and they'd fix it. I tried everything; finally printed a hard copy and mailed it - but my return was late and the IRS is now giving me grief.

You can call them - for which the wait is a huge pain - or mail a hard copy of the letter. They don't care at all about their customers because they have them where they want them. THE WORST EXPERIENCE that will cost me about $100 in late fees. THANKS FOR NOTHING TURBOTAX.