topic keyboard is locked out in Get your taxes done using TurboTax

keyboard is locked out

nmikcotto — Tue, 24 Feb 2026 03:19:53 GMT

I'm trying to import data from a brokerage and a popup screen comes up requesting my Intuit account info. I cannot type any characters into the popup screen. The same thing happens with the help TurboTax help center. Any ideas? Thank you

Re: keyboard is locked out

MoniqueLO_ — Sat, 11 Mar 2023 20:32:28 GMT

Please see this Help Article for some trouble-shooting tips.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@nmikcotto

Re: keyboard is locked out

nmikcotto — Tue, 14 Mar 2023 19:47:19 GMT

I tried the admin suggestion and it didn’t work. I plugged in a wireless mouse to use instead of the touchpad on the keyboard and everything now work!

Re: keyboard is locked out

CarissaM — Thu, 16 Mar 2023 20:22:13 GMT

We are happy to hear that a wireless mouse fixed the issue! Please let us know if we can assist you further.