topic Re Billing errorcf in Get your taxes done using TurboTax

Can I update billing with live person [PII Removed]?

don959heiden — Tue, 10 Mar 2026 07:29:46 GMT

got letter saying you can't bill me so I have trying to do forever can get past account plus I need to talk live xxxxxxxxxx now?

Re: Can I update billing with live person 7632332405

DoninGA — Thu, 01 Dec 2022 21:56:00 GMT

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Can I update billing with live person 7632332405

xmasbaby0 — Thu, 01 Dec 2022 23:32:18 GMT

Is that your phone number posted in your question?

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax. Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

Re Billing errorcf

Bob14428 — Mon, 06 Mar 2023 01:01:07 GMT

I purchased a Turbo Tax package from Costco and completed my tax work using this package reference license code [Removed] However I inadvertantly also was billed without using this license #. I would like the billing that did not use my license deleted. Please contact me via email at [email address removed] or call [phone number removed]. Thank you

Re: Re Billing errorcf

TiffanyL — Mon, 06 Mar 2023 18:11:42 GMT

@Bob14428

Do you know who the charge was made by? It should show up on your billing statement. If the charge was made by TurboTax, I would reach out to TurboTax Customer Support for assistance.

If the charge was made by some other company, you would need to reach out to them directly for a refund.

Re: Re Billing errorcf

xmasbaby0 — Mon, 06 Mar 2023 18:14:33 GMT

@Bob14428 Was the extra fee for e-filing a state return? The cost to e-file a state return was not included with the purchase of the license.

E-filing fee in desktop software

Did you purchase desktop software with state software included? They sell Deluxe both with and without state software--so you have to be careful which one you choose. And even if it does have the state software download included, that is for preparing the state. There is an extra fee to e-file the state. Before March 1 that fee is $20; after March 1 it increases to $25. You can avoid the state e-file fee if you print and mail the state instead of e-filing it.