topic I received the TurboTax Deluxe 2015 software to amend my tax return. However, each time I open the program, it immediately crashes. Does anyone know a solution? in Get your taxes done using TurboTax

I received the TurboTax Deluxe 2015 software to amend my tax return. However, each time I open the program, it immediately crashes. Does anyone know a solution?

rekerwin — Sat, 01 Jun 2019 20:40:37 GMT

There's a couple MAC users who might know. Might need to...

SteamTrain — Sat, 01 Jun 2019 20:40:38 GMT

There's a couple MAC users who might know. Might need to wait for them to see this.

@macuser_22

Will 2015 desktop run on OS X 10.14? (or if the OS X 10.13 fix file is run? )

Yes, it should run but the "fix" is required. TurboTax...

macuser_22 — Sat, 01 Jun 2019 20:40:39 GMT

Yes, it should run but the "fix" is required.

TurboTax 2014 and 2015 crash on Mac 10.13.4 (and later).

That is a known issue that seems to have been created by Apple with a change in OSX 10.13.4. There was no problem with OSX 10.13.3.

Since this is not a defect in the TurboTax software, but is due to a change that Apple made which causes an internal Apple java script function to crash while reading an embedded java script component in the TurboTax application, TurboTax will not be issuing any update to the TurboTax software. ( An update would be useless anyway since the software must be running in order to apply an update and the software will not run at all.)

However, TurboTax has issued a workaround to remove the java script from the TurboTax application so that the Apple software will not crash.

https://ttlc.intuit.com/questions/4477509-turbotax-2014-and-2015-for-mac-crashes-on-launch

https://ttlc.intuit.com/replies/6960641

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

trap6435 — Thu, 06 Feb 2020 18:51:31 GMT

Can't get through the links provided in your message from June 1, 2019 and TT is not supporting 2015 and earlier any longer. Can you help? Thanks JohnA

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

trap6435 — Thu, 06 Feb 2020 19:24:34 GMT

Actually not a new member! been using TT for 12 years..

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

TerukoL — Thu, 06 Feb 2020 20:35:17 GMT

Please click here so that we can help you connect with the right expert for your specific problem.

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

macuser_22 — Thu, 06 Feb 2020 20:36:42 GMT

This post could be several years old. The date is the date that it was migrated from the old forum and not the true date of the post. Any tax year prior to 2016 is no longer supported.

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

socca — Tue, 10 Mar 2020 00:30:19 GMT

Can someone post a link to the terminal fix for TurboTax 2015 since the official support people are useless on this forum? I'm on macOS 10.14.5 and it crashes in loop. TurboTax is really screwing their loyal customers over by not keeping an updated patch/downloads/support page.

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

teamdale — Thu, 02 Apr 2020 02:38:53 GMT

I need to as I am having the same issues

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

macuser_22 — Thu, 02 Apr 2020 03:04:11 GMT

Because TurboTax only supports 2016-2019 the script to fix 2014 & 2015 has been removed.

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

socca — Thu, 02 Apr 2020 03:13:00 GMT

These products are still available on Amazon. I bought 2015 last month. Plus TurboTax does indeed allow the document upload/storage of these products. No reason whatsoever to remove the scripts, if anything please share them to github to preserve the solution for others who may need to re-open software they Paid for.

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

trap6435 — Thu, 02 Apr 2020 15:38:04 GMT

Yes, it would be great if somebody shared the scripts and a link to them so we could use our legally paid for software. Thanks

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

macuser_22 — Thu, 02 Apr 2020 16:06:56 GMT

It would probably not be of much use anyway because the CD is always a preliminary release before all the IRS form updates are known so without updates, the CD is rather useless, and updates (and state downloads) for unsupported years are no longer available.

FYI: This was not actually a TurboTax issue at all but a Apple problem. The TurboTax software itself does not crash, it is a Apple function (part if the Mac OS) that crashes when it tries to read a java script component in the TurboTax application due to a change that Apple made in the OSX 10.13.3 update. Apple has never acknowledged that they made a change that broke the function that Apples own developer tools complied.

TurboTax developed a Unix shell script to remove that non-essential java component.

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

trap6435 — Mon, 06 Apr 2020 22:20:06 GMT

Yes, could someone provide the TurboTax -developed Unix shell script to remove that non-essential java component? Thanks

Re: TT 2014 & 2015 on Mac Catalina Crash on launch

macuser_22 — Mon, 06 Apr 2020 23:02:44 GMT

There are two problems with doing that.

1) To be executable the script must be packaged in a container such as a zip file but there is no way to post a zip file in this forum. A plain text file would require knowledge of Unix scrips to fix wrap around lines and then be able to run the script in the terminal application.

2)The larger problem is the script is copyrighted so it would take a release by TurboTax to permit posting it.

Re: Yes, it should run but the "fix" is required. TurboTax...

oasjfoasdjf — Fri, 10 Jul 2020 20:41:35 GMT

Will someone please let me know how to access this link? I keep clicking on it but it won't take me to the discussion.… Looks like some updates have been done to the service area and I can't get to anything. Thanks!

Re: Yes, it should run but the "fix" is required. TurboTax...

macuser_22 — Fri, 10 Jul 2020 21:15:53 GMT

@oasjfoasdjf wrote:

Will someone please let me know how to access this link? I keep clicking on it but it won't take me to the discussion.… Looks like some updates have been done to the service area and I can't get to anything. Thanks!

Sorry but it no longer exists. This is an old post and 2015 is no longer supported at all so the link disappeared.

Re: Yes, it should run but the "fix" is required. TurboTax...

156church — Sat, 27 Feb 2021 20:06:25 GMT

I'm having a similar issue with my 2014 TurboTax Home & Business except that I am able to open the program on my iMac ((macOS Mojave 10.14.6 (18G8022)) and have added a lot of information to the file. I few days ago, after a few minutes of entering information and scrolling down, the program "hangs" according to the report that gets issues.

I've read several posts on this forum and learned that, even though the issue according to Intuit was caused by a javascript change that Apple made, TurboTax issued a fix (a script) that but that the fix has been removed because TurboTax doesn't support versions older that three years. I am appalled that such support disappears after only three years. I suspect that many users need to go back further than three years and either use the version they bought to do their original taxes or to amend a return.

I have been using TT for at least twenty years.

I am desperate to get my 2014 TT fixed so it works. Help!

Re: Yes, it should run but the "fix" is required. TurboTax...

macuser_22 — Sat, 27 Feb 2021 20:38:56 GMT

Sorry, but you will find it not possible to run Mac 2014 or 2015 in a Mac OS later then 10.13.2.

Apple released OSX 10.13.3 and it caused an internal *Apple* java function to crash when reading an internal TurboTax start up script. Apple took no responsibility and it was not possible to issue a TurboTax update to correct it because you cannot update software that will not run .

TurboTax developed and released a Unix script that could be run using the Mac Terminal utility to remove the startup scrip so 2014 would run, but after TurboTax dropped all support for 2014 & 2015 after 3 years, that scrip disappeared also.

Re: Yes, it should run but the "fix" is required. TurboTax...

156church — Sat, 27 Feb 2021 20:48:03 GMT

I've been using TT for at least twenty years. What am I supposed to do now?

I've got TT CDs for the years 2016 - 2020. I usually purchase TT at Costco on CD, but for 2015 I bought a PC download at Amazon. My PC crashed 12/2016 and I lost everything on my hard drive. I just checked on Amazon and even though they still show my purchase, the download or CD is no longer available. I also moved to an iMac after my PC crashed and need the 2015 for Mac version. Where can I get it?