How do i start a new return with the same software previously purchased

jchcoop1952 — Tue, 24 Feb 2026 03:46:50 GMT

I used TurboTax online, purchased software and did my return. now i need to do another return with the same software.

Re: How do i start a new return with the same software previously purchased

Mike9241 — Sat, 04 Mar 2023 18:18:19 GMT

with online each return must have its own account though the same e-mail address can be used for up to 5 accounts. doing a second return in an account will permanently delete all the info for the first return.

Re: How do i start a new return with the same software previously purchased

xmasbaby0 — Sat, 04 Mar 2023 18:19:43 GMT

You are posting your question from online Self-Employed. If you are using online software you get ONE return per fee, not multiple returns.

Or did you purchase the CD/download and use online by mistake?

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

topic How do i start a new return with the same software previously purchased in Get your taxes done using TurboTax

How do i start a new return with the same software previously purchased

Re: How do i start a new return with the same software previously purchased

Re: How do i start a new return with the same software previously purchased