https://ttlc.intuit.com/community/taxes/discussion/ttax-trouble-this-year/01/2928962#M1069070 <P>I have used TT for many years with excellent results and no trouble.</P><P>&nbsp;</P><P>This year I got all the way through to paying for the state efile fee and TT has forgotten who I am.&nbsp; I had to create a new account in order to pay the fee.&nbsp; (and try to figure out how to 'recover your account' using TT site and a recorded phone call giving you instructions that also don't work.)</P><P>&nbsp;</P><P>I addition, TT refused to allow the second (joint account) $5000 I Bond purchase with our refund.</P><P>&nbsp;</P><P>Also had to try twice to get it to complete the transmission of the efile docs.</P><P>&nbsp;</P><P>Looks like a hard review next year to find an alternate product.&nbsp; It's really too bad.</P> Tue, 24 Feb 2026 03:47:06 GMT pbroughton 2026-02-24T03:47:06Z https://ttlc.intuit.com/community/taxes/discussion/ttax-trouble-this-year/01/2928962#M1069070 <P>I have used TT for many years with excellent results and no trouble.</P><P>&nbsp;</P><P>This year I got all the way through to paying for the state efile fee and TT has forgotten who I am.&nbsp; I had to create a new account in order to pay the fee.&nbsp; (and try to figure out how to 'recover your account' using TT site and a recorded phone call giving you instructions that also don't work.)</P><P>&nbsp;</P><P>I addition, TT refused to allow the second (joint account) $5000 I Bond purchase with our refund.</P><P>&nbsp;</P><P>Also had to try twice to get it to complete the transmission of the efile docs.</P><P>&nbsp;</P><P>Looks like a hard review next year to find an alternate product.&nbsp; It's really too bad.</P> Tue, 24 Feb 2026 03:47:06 GMT https://ttlc.intuit.com/community/taxes/discussion/ttax-trouble-this-year/01/2928962#M1069070 pbroughton 2026-02-24T03:47:06Z