topic Re: Screen not readable - Checking Imported 1099-B in Get your taxes done using TurboTax

Screen not readable - Checking Imported 1099-B

greatoak — Tue, 24 Feb 2026 03:58:43 GMT

After importing 1099-B from my financial firm, turbotax asks me to "Check This Entry". The screen is garbled and cannot see the contents. Tried both on Chrome and Edge with no difference. Please see screen capture. What should I do?

Re: Screen not readable - Checking Imported 1099-B

ChondelLO — Wed, 01 Mar 2023 19:11:35 GMT

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please contact Customer Support for assistance.

For information on how to clear your cache, please visit the help article below.

How to clear your cache - Intuit

For information on how to delete your cookies, please visit the help article below.

How do I delete cookies? - Intuit

For information on how to contact Customer Support, please visit the help article below.

How do I contact TurboTax? - Intuit

Re: Screen not readable - Checking Imported 1099-B

greatoak — Thu, 02 Mar 2023 00:32:16 GMT

Thanks!

Problem solved!