topic Re: TT 2022 on Mac keeps asking for login keychain password in Get your taxes done using TurboTax

TT 2022 on Mac keeps asking for login keychain password

chuckm949 — Tue, 10 Mar 2026 07:11:16 GMT

TT 2022 on Mac keeps asking for login keychain password

Re: TT 2022 on Mac keeps asking for login keychain password

Anonymous_ — Sat, 31 Dec 2022 15:59:41 GMT

Contact Support.

What is the TurboTax phone number? (intuit.com)

Re: TT 2022 on Mac keeps asking for login keychain password

jpickus — Sat, 31 Dec 2022 16:33:15 GMT

I just posted a similar issue i think. Does turbotax ask you something like: Turbotax 2022 whats to use your confidential information stored in "some keychain name" in your keychain? This error happens whenever i try to save the file (cursor over the file options).

Re: TT 2022 on Mac keeps asking for login keychain password

PLeschner — Mon, 02 Jan 2023 20:12:13 GMT

I have the same problem/issue. Did Intuit ever respond to your question and tell you how to resolve it?

Re: TT 2022 on Mac keeps asking for login keychain password

Critter-3 — Mon, 02 Jan 2023 21:36:46 GMT

The keychain situation is a MAC security feature so contact MAC and ask them how to turn it off or work it.

Re: TT 2022 on Mac keeps asking for login keychain password

chuckm949 — Mon, 02 Jan 2023 22:04:00 GMT

Do you have a Mac? are you having the same problem?

Re: TT 2022 on Mac keeps asking for login keychain password

chuckm949 — Mon, 02 Jan 2023 22:13:35 GMT

No answer yet.

Re: TT 2022 on Mac keeps asking for login keychain password

chuckm949 — Mon, 02 Jan 2023 22:14:32 GMT

Correct.

Re: TT 2022 on Mac keeps asking for login keychain password

xmasbaby0 — Mon, 02 Jan 2023 23:23:50 GMT

@Critter-3 @Anonymous_ There have been several similar posts about this issue so I have brought it to the attention of the moderators, who will look into it.

Re: TT 2022 on Mac keeps asking for login keychain password

jpickus — Tue, 03 Jan 2023 19:24:49 GMT

No they did not. When I installed turbotax22 for some reason my system automatically associated the new tax file to a system keychain associated with turbotax21. I could not find a way to remove that keychain, since all "file" options were disabled do to the security of the keychain. I even tried to uninstall 2022 completely - removing all plists, binaries, etc. When i reinstalled it was in the condition. The only way around it for me as to open mac keychain, find that entry and add turbotax 2022 to that keychain. btw my system passwords did not work on that keychain entry.

Re: TT 2022 on Mac keeps asking for login keychain password

Anonymous — Tue, 03 Jan 2023 23:20:23 GMT

I had the same problem, found this on another post about it. It worked!

The following steps (which were recommended by someone else in another post) seem to have solved this issue for me: (a) Restart the computer; (b) Start Turbotax and, when it asks for a keychain password, enter your computer screensaver or login password and click "always allow". Good luck.

Re: TT 2022 on Mac keeps asking for login keychain password

joaquinoakland — Tue, 03 Jan 2023 23:55:09 GMT

mindiw: Clearing out and reinstalling will not help. This is a serious TT 2022 design flaw.

Critter-s: This is not a macOS problem.

xmasbaby0: Thanks. Much!

(Today support had no information on this bug. Together we devised a work-around. But this is a serious flaw that will drive away new users. Not something that Intuit should want to go away with nothing but a work-around.)

At least one user reporting this wrote that they have never used the Keychain app.

And no TurboTax user should ever be asked to do that.

The product should work as installed.

This is a testing failure.

Thanks again, xmasbaby0, for calling in the community troops.

Re: TT 2022 on Mac keeps asking for login keychain password

Anonymous — Wed, 04 Jan 2023 04:12:51 GMT

@joaquinoakland I never said to clear out and reinstall. Restart computer and go back into TT. Enter your computer password and click Always Allow. This gets rid of the dialog box and allows access to the File drop down menu.

I agree, this is a design flaw that needs to be fixed. A work around is not acceptable, but if you don’t want to wait for a fix that’s your option for now.

Hopefully @xmasbaby0 will get some results on a fix.

Re: TT 2022 on Mac keeps asking for login keychain password

Anonymous — Wed, 04 Jan 2023 04:32:04 GMT

Thank you. This worked for me.

Re: TT 2022 on Mac keeps asking for login keychain password

joaquinoakland — Wed, 04 Jan 2023 04:34:35 GMT

@Anonymous, of course, that's right, you did not say that. (And your message was right above mine!) I got two messages mixed up, yours and one on another of the several threads. Apology.

I don't doubt that your solution will work. I had not tried Always allow. That's simply a security habit of mine. It's interesting that Allow fails and redisplays the box, but Always Allow works.

(I had managed to get past the error by dealing directly with Keychain Access. Lost my data, but the data I reentered was stored in a new file and that new file is saveable and reopenable.)

Re: TT 2022 on Mac keeps asking for login keychain password

Rhodester — Thu, 19 Jan 2023 01:06:39 GMT

This worked for me as well...Shut everything down. Restarted my Mac. After opening up Turbo Tax, I would add that I had to click on "File" and then the annoying popup box appears. And just like you said, I entered my password, clicked "Always Allow" and it's gone! I can now access the 15-20 options listed under "File." Thanks.

Re: TT 2022 on Mac keeps asking for login keychain password

msrobbina — Mon, 06 Feb 2023 23:19:13 GMT

Every time I go to the file tab on my TurboTax it asks me to enter my keychain password. I enter my password and it doesn't accept it. I have to always deny but then I do not have access to the File tab and cannot save as a PDF or other elements in file. Please provide a fix. I have used TurboTax on my Mac for many years and never encountered this issue. Online it sounds like this is a common problem for many Mac users.

Re: TT 2022 on Mac keeps asking for login keychain password

chuckm949 — Tue, 07 Feb 2023 12:52:19 GMT

I ended up (after saving all passwords on paper) reset keychain. I then had to login to all my sites and reenter login and password. A very poor way to get it to work. TT needed to fix the problem.

Re: TT 2022 on Mac keeps asking for login keychain password

cdsnyder1956 — Fri, 17 Feb 2023 19:12:37 GMT

It worked when I put in my computer password and hit always allow. So simple yet unless you know to hit "always allow".

Re: TT 2022 on Mac keeps asking for login keychain password

michelle6729 — Sat, 18 Feb 2023 20:41:01 GMT

The following steps seem to have solved this issue for me: (a) Restart the computer; (b) Start Turbotax and, when it asks for a keychain password, enter your computer screensaver or login password and click "always allow".