https://ttlc.intuit.com/community/taxes/discussion/lost-account-information-to-login-to-my-turbo-tax-2017-i-need-the-agi-from-that-year-to-complete/01/252746#M106321 Sat, 01 Jun 2019 20:34:55 GMT dotndave2 2019-06-01T20:34:55Z https://ttlc.intuit.com/community/taxes/discussion/lost-account-information-to-login-to-my-turbo-tax-2017-i-need-the-agi-from-that-year-to-complete/01/252746#M106321 Sat, 01 Jun 2019 20:34:55 GMT https://ttlc.intuit.com/community/taxes/discussion/lost-account-information-to-login-to-my-turbo-tax-2017-i-need-the-agi-from-that-year-to-complete/01/252746#M106321 dotndave2 2019-06-01T20:34:55Z https://ttlc.intuit.com/community/taxes/discussion/you-have-to-sign-onto-your-2017-online-account-using-the/01/252757#M106324 <P></P><P>You have to sign onto your 2017 online account using the exact same user ID you used to create the account.<SPAN><BR /> <BR /> Close all TurboTax windows on your web browser (including this one).&nbsp;&nbsp;Copy and paste the account recovery website link onto a new web browser window and run the tool. &nbsp;&nbsp;</SPAN>&nbsp;&nbsp;<A href="https://myturbotax.intuit.com/account-recovery/" target="_blank">https://myturbotax.intuit.com/account-recovery/</A> <SPAN><BR /> <BR /> If none of the user ID's received will access your 2017 account, then use the option shown in blue on the account recovery website, "Try something else"</SPAN></P><BR /><P></P> Sat, 01 Jun 2019 20:34:56 GMT https://ttlc.intuit.com/community/taxes/discussion/you-have-to-sign-onto-your-2017-online-account-using-the/01/252757#M106324 Critter 2019-06-01T20:34:56Z