topic What do I do if my download code did not work? in Get your taxes done using TurboTax

What do I do if my download code did not work?

admath — Sat, 01 Jun 2019 20:34:31 GMT

I purchased Turbotax Home and Business from Costco in December but my Microsoft Surface does not have a CD drive. I called the 800 number to request a download code and it was sent to me immediately. I opened the email, clicked the link, and input the codes, but nothing happened. The code only works once - what do I do now?

You can still install TurboTax if your CD will not work....

LukeG — Sat, 01 Jun 2019 20:34:32 GMT

You can still install TurboTax if your CD will not work.

Start by setting up your TurboTax account if you don't already have one with us.

Then, contact us and a Support Representative will push a download into your TurboTax account.

Once that's been done, simply sign in to My Downloads to download your TurboTax software.

Let me know if you have further questions.