topic Re: 'Upload W2' feature bugged? in Get your taxes done using TurboTax

'Upload W2' feature bugged?

GMJ1701 — Mon, 23 Feb 2026 12:07:07 GMT

This is the first time I've seen the option to upload a W2 (in PDF form) into TT. Sounds pretty nifty, so I just gave it a try.

Unfortunately, it completely botched the numbers for both mine and my wife's @w2. Literally, NONE of the numbers TT showed me matched what was actually on the form. I had to go back and manually correct every single data field besides name/mailing address.

Anyone else experiencing this?

Re: 'Upload W2' feature bugged?

TerukoL — Wed, 22 Feb 2023 16:20:52 GMT

Could you please verify if you took a picture of your W2 with your phone and then uploaded it to your TurboTax account?

Re: 'Upload W2' feature bugged?

GMJ1701 — Wed, 22 Feb 2023 19:49:17 GMT

I did not use my phone. I opted to upload a PDF file of my W2.

Re: 'Upload W2' feature bugged?

MichelleLO — Wed, 22 Feb 2023 21:43:09 GMT

Are you using TurboTax Online or TurboTax CD/Download software?

Re: 'Upload W2' feature bugged?

GMJ1701 — Wed, 22 Feb 2023 22:07:20 GMT

I am using TT Premier (CD install; purchased from Costco). Also note I'm on Windows 10 with a current Adobe PDF reader client installed.

Re: 'Upload W2' feature bugged?

ChondelLO — Fri, 24 Feb 2023 21:47:19 GMT

To help get you connected to the right person for assistance, please visit the link below for information on how to contact Customer Support.

How do I contact TurboTax? - Intuit