topic Re: How do I file a complaint? in Get your taxes done using TurboTax

How do I file a complaint?

sepuckett93 — Mon, 23 Feb 2026 12:18:28 GMT

Re: How do I file a complaint?

CassLO — Fri, 17 Feb 2023 17:39:53 GMT

Please feel free to reply to this thread with details of the issue, and we will promptly forward this information to the appropriate team members to review.

Re: How do I file a complaint?

MKM77 — Wed, 22 Feb 2023 01:20:22 GMT

I need to speak with someone who can fix the overcharge that I have paid already. the Tax Experts that I speak with can only offer me a discount code for something I already paid for. I need someone who can process a refund. A very long story of issues with double counting nonqualified pension plan income on my state return. The Expert fix was to upgrade to Live Advice, which I did, and the Expert put in a refund request for me that was denied so I now have paid more than the cost of the live advice level of service. How does someone speak with a TurboTax employee who can help with this type of issue.

Re: How do I file a complaint?

MichelleLO — Wed, 22 Feb 2023 16:10:00 GMT

Billing and product refund issues can only be handled by contacting TurboTax Customer Support via the TurboTax FAQ below. Use the keywords billing issues to get you to the right person.

What is the TurboTax phone number?

@MKM77

Re: How do I file a complaint?

scald — Tue, 17 Mar 2026 20:08:01 GMT

Hmmm….

I want to file a complaint myself. I had a TT rep who was horrible!!! Had to eventually hang up on her. She was giving me false information and actually wanted me to pay her $150 to refigure/recompute an RMD.

It was not even anything that needed addressing .
I guess TT doesn’t give clients an opportunity to provide feedback other than asking if you would recommend TT. I actually think the software is great! Just don’t ask any questions (Im sure there are some knowledgeable TT reps but it’s not worth the gamble of being misled by a bad one)