topic Re: Refund or Discount in Get your taxes done using TurboTax

Refund or Discount

dustinfischer39- — Mon, 23 Feb 2026 10:11:53 GMT

I use Turbo Tax every year. I pay for SELF EMPLOYED PREMIUM, AND GET THE EXTRAS AS WELL. IT SAYS I WILL BE ABLE TO ACCESS EXPERT HELP AS PART OF WHAT I PAY FOR, BUT I HAVE NOT YET BEEN ABLE TO REACH ANY LIVE PERSON. AS A RESULT MY EFILE FEDERAL WAS REJECTED ITS FIRST TIME. I HAD TO REFILE IT, AND STILL COULDNT REACH ANYONE. BUT I STILL AM PAYING FULL PRICE. CAN I GET A REFUND? Or Discount?

Re: Refund or Discount

DaveF1006 — Wed, 25 Jan 2023 22:52:58 GMT

Try calling 1-800-446-8848 and see if you can connect to a live operator.

Re: Refund or Discount

xmasbaby0 — Wed, 25 Jan 2023 22:54:06 GMT

We cannot tell what software you are using because it is not showing up here in the user forum. Are you saying that you paid for the Self-Employed Live software online? The one that includes live expert help from a CPA?

You say that your e-file was rejected the "first " time...and that you had to re-file it. Was it accepted when you re-filed it? Or do you still need help to get the return filed?

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Refund or Discount

jw3204 — Mon, 13 Feb 2023 22:35:04 GMT

3-39-203

Re: Refund or Discount

xmasbaby0 — Mon, 13 Feb 2023 22:37:51 GMT

@jw3204 What are those numbers supposed to mean here in the user forum? What are you trying to do? Do you have a question for us?