topic Error message stopping the load in Get your taxes done using TurboTax

Error message stopping the load

badams01ma — Mon, 23 Feb 2026 12:13:19 GMT

I get this error message during loading the 2022 Deluxe version. How do I resolve it? I don't use Window Live Mail.

An installation for Microsoft Live Mail is currently suspended. You must undo the changes made by that installation to continue.

Re: Error message stopping the load

TerukoL — Mon, 20 Feb 2023 17:45:29 GMT

Please click the link to contact TurboTax customer support and note the exact message and where you are encountering that message in the program. We will work with you toward a resolution to file your return accurately.

Re: Error message stopping the load

badams01ma — Tue, 21 Feb 2023 12:44:42 GMT

Prior to your response I attempted a number of solutions. I tried resolving the issue through Window Live, I rebooted my system, I downloaded the file from Turbo in addition from the CD. Nothing worked. Eight hours later I attempted to load again, and it worked....no rational reason but it worked. The issue is resolved for me at least.