topic Re: Scammed in Get your taxes done using TurboTax

Scammed

Brypatrick1 — Mon, 23 Feb 2026 12:26:47 GMT

I was charged for the deluxe option when I never selected that option, while navigating TurboTax it would pre select the deluxe option to which I had to unselect multiple times. Yet I was still charged and apparently there’s nothing I can do about it since TurboTax’s customer support is a joke. Seems this is an on going theme for TurboTax to steal peoples hard earned money where they can, a simple web search on them proves that.

Re: Scammed

ee-ea — Thu, 16 Feb 2023 01:35:18 GMT

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=le6fjhky

Re: Scammed

Brypatrick1 — Thu, 16 Feb 2023 16:45:49 GMT

Sending a link does nothing to resolve this problem, TurboTax scammed me and stole my money. Customer support does nothing, links do nothing.
Turbo tax is a scam.

Re: Scammed

gdhaness — Thu, 16 Feb 2023 16:52:01 GMT

i was charged an extra $40 because Turbo would Not correctly import all my Brokerage transactions (1099) essentially paying the $40 to bring in the last 1099 transaction in

Re: Scammed

MoniqueLO_ — Thu, 16 Feb 2023 17:28:22 GMT

If you would like to inquire about a refund, please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@Brypatrick1
@gdhaness

Re: Scammed

gdhaness — Thu, 16 Feb 2023 18:49:43 GMT

i was forced into buying the upgrade for $124 then additional $49 for State. All this for ONE 1099 transaction (important since it was a capital loss) . Compared to last year when i paid $139. I don't think it worth it, do you?

Re: Scammed

Brypatrick1 — Sat, 18 Feb 2023 05:18:20 GMT

@MoniqueLO_

Um yeah I did contact customer support and nothing was done to resolve my issue.
I talked to one person on the phone who then sent me a link to fill out, once I submitted it I immediately got an email saying it was resolved when it absolutely is not. TurboTax must pay for their 5 star rating because this is an absolute joke. Again, sending links isn’t helping.
I want my money back.

Re: Scammed

MoniqueLO_ — Tue, 21 Feb 2023 16:10:17 GMT

We do not have access to your account in this public forum.

If you would like to inquire about your refund request, you will need to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@Brypatrick1

Re: Scammed

Celimararreola — Sat, 12 Apr 2025 05:27:53 GMT

This same thing happened to me! I can't believe turbo tax is doing this to it's customers. I'm hoping that I'll have better luck than you when I call customer service. If I don't get my refund, I'm going to blast them on all social media!

Re: Scammed

BrittanyS — Sat, 12 Apr 2025 12:10:45 GMT

See this link for assistance with requesting a refund:

How do I request a refund for TurboTax?

@Celimararreola