topic Re: TT-B Won't Save My Return: Unable to Proceed in Get your taxes done using TurboTax

TT-B Won't Save My Return: Unable to Proceed

Moirty — Thu, 29 Mar 2018 18:55:22 GMT

I am using Turbo Tax for Business 2017...the CD version. I'm on Windows10 (up-to-date). I have used TT for my business for many years.

I am unable to save my file. When I select SAVE (or SAVE-AS) and then accept the default name that TT-B suggests, I get an error message saying "File not found. Check the file name and try again." Even if I change the filename to something simple ("TaxReturn"), I get the same error. TT-B seems to be looking for a file rather than trying to create a new one.

My program is up-to-date. I have tried saving to various locations with the same results. I have tried different file names. I have rebooted several times. I've tried running with no other programs running.

I'm dead-in-the-water!

Thanks for assistance.

-bs

Re: TT-B Won't Save My Return: Unable to Proceed

Lisa995 — Thu, 29 Mar 2018 19:10:43 GMT

Just a thought.....Which folder does it show its trying to save to? Could it be looking for a flash drive or storage device, rather than the harddrive to save to?

Re: TT-B Won't Save My Return: Unable to Proceed

Moirty — Thu, 29 Mar 2018 19:26:26 GMT

Nope. It's my standard hard drive. I'm able to choose different folders. It won't save in any folder.

-bs

Re: TT-B Won't Save My Return: Unable to Proceed

Lisa995 — Thu, 29 Mar 2018 19:30:16 GMT

Do you have an anti virus or Windows Defender running in the background maybe?

Re: TT-B Won't Save My Return: Unable to Proceed

Lisa995 — Thu, 29 Mar 2018 19:31:42 GMT

https://ttlc.intuit.com/questions

You might try asking in this other TurboTax message board, its got many more volunteers helping in there, someone may have seen this issue before.

Re: TT-B Won't Save My Return: Unable to Proceed

Moirty — Thu, 29 Mar 2018 20:32:09 GMT

Yes, defender is running....but the problem exists even when it's disabled.

Re: TT-B Won't Save My Return: Unable to Proceed

Moirty — Sun, 01 Apr 2018 15:42:08 GMT

The problem is caused by a new security feature in the latest (and future) updates to Windows 10 called Controlled Folder Access. The feature is intended to protect against ransomware and other threats. To distinguish the difference between legitimate programs and malware, the user is required to provide a list of exceptions. In the absence of an exception, access will be blocked.

The solution is to either make TurboTax an allowed program or to turn the feature off completely.

Settings can be found in Windows 10 at: StartMenu, Settings, WindowsSecurity, VirusAndThreatProtection, VirusAndThreatProtectionSettings, ManageControlledFolderAccess

Problem solved.

-bs

Re: TT-B Won't Save My Return: Unable to Proceed

Katie — Thu, 05 Apr 2018 23:55:21 GMT

I'm having the same problem with TT Deluxe 2017 running Windows 10 and Defender. I have an option to allow an app through Controlled folder access, but what do I add? I am not finding a .exe extension in the TurboTax/Deluxe 2017 folder. Any suggestions?

Re: TT-B Won't Save My Return: Unable to Proceed

Char M — Fri, 08 Mar 2019 02:30:25 GMT

Spent three hours on my return, and I can't save it.

I found your so-called solution concerning "controlled folder access" in Windows 10, and implemented it … AND STILL CAN"T SAVE MY WORK.

Re: TT-B Won't Save My Return: Unable to Proceed

Andrewtoo — Tue, 09 Apr 2019 00:00:26 GMT

Did you find a solution to the problem as I have the same thing. I want to submit my return and I cannot save my final version of the file.

Re: TT-B Won't Save My Return: Unable to Proceed

JerryBlevins — Sun, 23 Feb 2020 23:48:47 GMT

Having the same problem with Turbo Tax Delux on Mac..File won't save-says to check file permissions and I have both read and write..still won't transmit e-file and I am not sure any work was saved...

Looks like this may be my last year for Turbo Tax. Test before you release....

Re: TT-B Won't Save My Return: Unable to Proceed

kbritt — Tue, 10 Mar 2020 22:53:57 GMT

Did you resolve this? I'm having the same issue on my Mac. It says to check the "Get Info" in the finder which I did and the file is not locked. Permissions indicate thatI can read and write. But still won't go through.

Re: TT-B Won't Save My Return: Unable to Proceed

SForrestLO — Wed, 11 Mar 2020 01:31:19 GMT

@kbritt

See https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

Re: TT-B Won't Save My Return: Unable to Proceed

BillB3 — Mon, 20 Apr 2020 19:52:21 GMT

I have the same problem with Turbo Tax. I have spend days and days trying to save my file or sometimes getting it to open or print my file. A coupe of things partially worked. I can open and work on my file by creating another user on the Mac such as "test". This allowed me to access the file in TT and make corrections. When I tried to save it said I don't have permission and my file was locked. A screen poped up saying "save anyway" that did save it. That does work when you get to e-file however. What worked for me was to save the file to the Desktop and then use that file to e-file. It was a laborious and time consuming process that should never happen. TT has not been able to resolve this for me. 😫

Re: TT-B Won't Save My Return: Unable to Proceed

BillB3 — Mon, 20 Apr 2020 19:54:47 GMT

I meant to say that does NOT work when you e-file. .......

Re: TT-B Won't Save My Return: Unable to Proceed

StoshMan — Sun, 31 Jan 2021 20:43:34 GMT

It appears this issue is still around in 2020 after years of updates!!!! What?!

I have having the same issue with 2020 Home and Business right now. Very buggy install. Had to reboot and try a second time.

Now after doing all my work (5 hours roughly, I seem unable to save my work or e-Files?

ARGHHHHH!

Re: TT-B Won't Save My Return: Unable to Proceed

EbonyL122824 — Sun, 31 Jan 2021 21:39:51 GMT

@StoshMan

See this TurboTax FAQ for help with troubleshooting TurboTax for Windows. If you need further assistance, contact customer support here.

Re: TT-B Won't Save My Return: Unable to Proceed

JBarr1 — Mon, 01 Feb 2021 01:00:06 GMT

I can help you if you have a Mac. I just resolved the problem. I believe it is similar in Windows, but I don't have the steps for you to share. It is a file access problem. Make sure you have the latest updates to your Turbot Tax. Close Turbo Tax application completely.

1. Go to your System Preferences on your Mac.

2. Click on Security & Privacy.

3. Cursor down on the left within the popup window to the option, Full Disk Access.

4. On the bottom left of that popup window, click the lock to make changes.

5. If TurboTax 2020 is not listed in the list to the right in the pop up window, you can add it by clicking on the +

sign, otherwise check the TurboTax 2020 box to allow access to your disk drive.

6. Click the lock to prevent further changes in the bottom left popup window.

7. Exit out and try opening your return and saving it within TurboTax.

Hope this helps. It did for me.

Re: TT-B Won't Save My Return: Unable to Proceed

StoshMan — Mon, 01 Feb 2021 02:36:26 GMT

Thanks. I saw another post about the App Security issue with win10. I temporarily stopped the app write blocking long enough to save PDFs and save the tax file when done and complete.
This is the only program I have ever installed and used that has had this issue with not being able to write in directories owned by current user? This is a bug and simply needs to be fixed. I was using a desktop version - Home and Business local install. Thanks for the suggestions.

Re: TT-B Won't Save My Return: Unable to Proceed

JBarr1 — Mon, 01 Feb 2021 14:25:22 GMT

I agree. It is a bug. I have never had this problem before either.