topic I have a turbo tax account. Entering my information it wants me to purchase a new account not enter my license code. in Get your taxes done using TurboTax

I have a turbo tax account. Entering my information it wants me to purchase a new account not enter my license code.

netsie12 — Mon, 23 Feb 2026 12:40:13 GMT

I purchased the deluxe turbotax at costco. No where does it ask for the license code

Re: I have a turbo tax account. Entering my information it wants me to purchase a new account not enter my license code.

SteamTrain — Mon, 13 Feb 2023 16:15:25 GMT

IF you bought the CD, but want to (or need to) downlaod the tax software installation file instead.

You must use the link in step #1 of this FAQ to get to the special download area for those who bought the CD;

I bought the CD, but my computer doesn't have a CD drive (intuit.com)

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You didn't indicate this...but you cannot use the purchased CD/code to pay for the Browser-based software. Those are two entirely different software and pay systems. You bought the CD at Costco...you are supposed to be using the software installed (from the CD, or a download installation file) on your home computer (full MAC or Windows PC)

Re: I have a turbo tax account. Entering my information it wants me to purchase a new account not enter my license code.

VolvoGirl — Mon, 13 Feb 2023 16:21:17 GMT

Did you buy the CD from Costco?

Use the download method instead of the CD. It has more advantages over the CD. Then you can also download it another computer or if you need to reinstall it.

There should be a card in the CD case on on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.

How to install TurboTax CD/Download software with license code
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

I have a ASUS Windows 10 laptop. I bought the Home & Business CD at Costco. I used the Download method to install using Chrome. The install went smooth, no problems. Just like last year. Here are my steps…..
Paused AntiVirus Protection
Go to installturbotax.com
Log into my account
Enter Code, it didn't look like it was formatting it right but I waited and it put the dashes in the right places
Download showed up in my Account
I first clicked on the little blue "copy code"
Then clicked on the big Window Download button
It downloaded the exe file in the bottom left, then I clicked on it to start the install
Launch TurboTax
Do Updates - took a long time but it updated
But it didn't restart. Didn't restart last year either
So clicked on desktop icon to launch
When the Activation box came up I just did Ctrl+V to paste the License Code that was still in my clipboard. It worked!
Turn Anti Virus back on
Start New Return and Transferred from 2021

Re: I have a turbo tax account. Entering my information it wants me to purchase a new account not enter my license code.

ROHLING — Thu, 23 Mar 2023 17:04:44 GMT

I USUALLY DO MY OWN TAX RETURN ON PAPER. THIS YEAR I BOUGHT THE CD FROM COSTCO AND TRIED TO USE DOWNLOAD INSTUCTIONS. I MADE AND OPENED NEW INTUIT ACCOUNT AND BEGAN ANSWERING SEVERAL QUESTIONS. IT NEVER HAS ASKED ME FOR MY LICENSE CODE. SHOULD I CONTINUE OR DID I DO SOMETHING WRONG. PLEASE HELP SINCE I AM NEW TO TURBOTAX. THAT YOU SO MUCH. [PII Removed]

Re: I have a turbo tax account. Entering my information it wants me to purchase a new account not enter my license code.

ROHLING — Wed, 22 Mar 2023 19:18:51 GMT

THANKS. I CAN TRY AND USE THE CD BUT MY LAPTOP DID NOT OPEN IT. WHERE DO I FIND IT. I LOOKED ON C DRIVE AND COULD NOT FIND IT.

Re: I have a turbo tax account. Entering my information it wants me to purchase a new account not...

HeatherPLO — Thu, 23 Mar 2023 17:22:44 GMT

You might be in the Online version which is different and will not ask for a code. For assistance with using the Download version, please see our Help Article. Also, for security purposes, please do not include any personal information on this public forum.

@ROHLING