topic I purchased CD/Download when connecting to download the software, the site only offers doing online. No ability to Download software. I've done turbotax for 20 plus year in Get your taxes done using TurboTax

I purchased CD/Download when connecting to download the software, the site only offers doing online. No ability to Download software. I've done turbotax for 20 plus year

DroneOperator — Mon, 23 Feb 2026 12:41:06 GMT

Does TurboTax have a customer support center with real people located in the USA. Appears the site is designed to discourage Tax Paying Americans.

Re: I purchased CD/Download when connecting to download the software, the site only offers doing online. No ability to Download software. I've done turbotax for 20 plus year

bluedeb — Mon, 13 Feb 2023 14:55:42 GMT

Maybe the following will help:

https://shopping.turbotax.intuit.com/unified/downloads/

Also see the following for more information:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US

Re: I purchased CD/Download when connecting to download the software, the site only offers doing online. No ability to Download software. I've done turbotax for 20 plus year

orpdx — Thu, 23 Feb 2023 04:32:29 GMT

I've downloaded MacOS for TurboTax 2022 and need windows download but it doest allow me to download it .. there's no option .. how do I download it ?

Re: I purchased CD/Download when connecting to download the software, the site only offers doing ...

CarissaM — Thu, 23 Feb 2023 16:33:10 GMT

If you have purchased the Mac download and need to change it out for a Windows download, please follow the instructions here to speak with us by phone. As we will need to push a Windows download to your account. @orpdx

Re: I purchased CD/Download when connecting to download the software, the site only offers doing online. No ability to Download software. I've done turbotax for 20 plus year

martmarie — Tue, 06 Feb 2024 23:36:37 GMT

I have the same issue. No way to download from the site.

Last time for Turbotax for me.

Re: I purchased CD/Download when connecting to download the software, the site only offers doing ...

CatinaT1 — Wed, 07 Feb 2024 14:33:41 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: I purchased CD/Download when connecting to download the software, the site only offers doing ...

Critter-3 — Wed, 07 Feb 2024 14:35:53 GMT

How to download your software purchase. This has instructions for getting both Windows and Mac. See How to switch between Windows and Mac

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

If you have not yet downloaded the software you paid for then sign onto your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

Install the TurboTax software on your personal computer and start the program. You will be asked to provide the license code.

See this TurboTax support FAQ for license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973