topic Re: How can I resolve Error 209? in Get your taxes done using TurboTax

How can I resolve Error 209?

bfharms — Sun, 07 Feb 2021 19:47:20 GMT

After downloading TT Premier 2020, upon first launch, the program will not open, giving me a message stating simply "Error 209". The program then shuts down.

Re: How can I resolve Error 209?

KatrinaLO — Sun, 07 Feb 2021 23:03:35 GMT

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number below:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Re: How can I resolve Error 209?

MgKeN — Sun, 09 Jan 2022 02:01:49 GMT

I just received Error 209 while trying to install Premier 2021 after purchasing at Staples and then downloading. Registration page closes without allowing me to enter any info. Is there a fix for this since bfharms question a year ago?

Re: How can I resolve Error 209?

MichelleLO — Mon, 10 Jan 2022 18:52:15 GMT

Please see the following TurboTax help article for assistance with troubleshooting your software issue:

Troubleshoot installation and running TurboTax for Windows

If there is a specific message that accompanies the error number, please comment back so that we can better assist.

@MgKeN

Re: How can I resolve Error 209?

stalinka6 — Fri, 21 Jan 2022 01:15:02 GMT

several comments noted. nothing related to home and business version.

also after hours so no contact available.

first time since 1982 I've had this much trouble with Turbotax. Very disappointed.

also not available at Walmart. corporate greed too strong? enquiring minds would like to know.

Re: How can I resolve Error 209?

BrandiLO1 — Fri, 21 Jan 2022 16:19:08 GMT

There may be some technical diagnosing that we cannot perform in this public forum. Please click here to contact customer care for further assistance with error 209.

Re: How can I resolve Error 209?

rreinhart — Sun, 06 Feb 2022 19:08:00 GMT

I had this issue as well. My problem, was downloading the program onto an external drive (passport). Once I removed this and downloaded it directly to my computer's hard drive, it worked fine.

Re: How can I resolve Error 209?

MarkWeinmann1316 — Sun, 06 Mar 2022 18:11:13 GMT

I also received the error 209. I had TurboTax Premier installed on an external hard drive. I uninstalled it and re-installed on my computer's hard drive. The error did not return.

Re: How can I resolve Error 209?

Maureengoff3 — Tue, 22 Mar 2022 18:43:24 GMT

I have the same problem. Just installed TT Premier, when it boots up I get an Error: 209

No Description found. Engine Version: wPerScm.2021.47.22.85 TPS Version: 5.37.0 (Tps-Compatibility-Version:2021.5)

Help

Re: How can I resolve Error 209?

EbonyA — Tue, 22 Mar 2022 21:19:46 GMT

The 2 previous comments make mention of the issue being related to downloading Turbo Tax to an external hard drive - can you confirm if this is also what you have done? @Maureengoff3.

Re: How can I resolve Error 209?

Maureengoff3 — Wed, 23 Mar 2022 11:34:12 GMT

I have not installed this on an external drive. I downloaded it from the turbotax website directly to my PC.

Re: How can I resolve Error 209?

CarissaM — Wed, 23 Mar 2022 21:31:09 GMT

Please click on Contact Us in order to speak with us by phone so we can better assist you. @Maureengoff3

Re: How can I resolve Error 209?

glennteach — Thu, 24 Mar 2022 17:16:56 GMT

Additional Message: Engine Version: wPerScm.2021.47.22.85 ; TPs Version: 5.37.0 (Tps_Compatibility_Version:2021-5) Err: 209

Re: How can I resolve Error 209?

glennteach — Thu, 24 Mar 2022 17:38:12 GMT

I followed the advise from MarkWeinmann1316 and deleted TurboTax from my large hard drive and reinstalled it on my Solid State Boot Drive and everything appears to be good.

Re: How can I resolve Error 209?

glennteach — Thu, 24 Mar 2022 17:39:04 GMT

Thank-you for the excellent advise.

Re: How can I resolve Error 209?

Katina S — Thu, 24 Mar 2022 17:47:27 GMT

We are glad to hear uninstalling and reinstalling worked for you. Thanks for reporting that here.

@glennteach

Re: How can I resolve Error 209?

LG20467a — Mon, 04 Apr 2022 23:14:27 GMT

I've found McAfee being a problem.

Disable McAfee real time scanning and firewall.

Uninstall turbotax

Shut down windows

Boot computer

Disable McAfee real time scanning and firewall if it has restarted itself

Reinstall Turbotax

hth

Re: How can I resolve Error 209?

taberge67 — Sun, 10 Apr 2022 01:22:00 GMT

The fact that I had to uninstall from an internal secondary drive to my primary SSD drive means your programmers SUCK. You guys need to fix this next time because if it happens again, I will ask for a refund and head to a competitors product.

Re: How can I resolve Error 209?

debnaves — Sat, 08 Oct 2022 20:04:30 GMT

Error Code 209 will not allow program to run, how can we resolve this?

Re: How can I resolve Error 209?

JMSheibley — Tue, 17 Jan 2023 17:31:05 GMT

I receive the message:

[No Description Found]

Engine Version: wPerScm.2022.47.13.32

TPS Version: 6.2.0 (Tps-Compatability-Version:2022.6)

Error: 209

Question: does this help pinpoint what change I need to make?