topic Why can't I change this back to free filing, when it offered the upgrade for $39, it didn't clarify that it would be for $39 each, this was misleading? in Get your taxes done using TurboTax

Why can't I change this back to free filing, when it offered the upgrade for $39, it didn't clarify that it would be for $39 each, this was misleading?

bstidmore — Mon, 23 Feb 2026 12:46:47 GMT

Since I haven't filed, why can't I change from the upgrade back to free filing

Re: Why can't I change this back to free filing, when it offered the upgrade for $39, it didn't clarify that it would be for $39 each, this was misleading?

DoninGA — Sat, 11 Feb 2023 20:04:29 GMT

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.

Re: Why can't I change this back to free filing, when it offered the upgrade for $39, it didn't clarify that it would be for $39 each, this was misleading?

bstidmore — Sat, 11 Feb 2023 20:05:48 GMT

I tried that, but it won't let me clear and start over

Re: Why can't I change this back to free filing, when it offered the upgrade for $39, it didn't clarify that it would be for $39 each, this was misleading?

DoninGA — Sat, 11 Feb 2023 20:10:01 GMT

Contact TurboTax support for this issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax