topic Re: Screen black and cant read on desktop computer in Get your taxes done using TurboTax

Screen black and cant read on desktop computer

richst123 — Mon, 23 Feb 2026 10:33:42 GMT

cant read, screen black on desktop

Re: Screen black and cant read on desktop computer

ChondelLO — Mon, 23 Jan 2023 18:09:06 GMT

For help troubleshooting blank screens, missing buttons or images, please visit the link below.

Troubleshoot blank screens, missing buttons, or missing images - Intuit

Re: Screen black and cant read on desktop computer

brozojl — Thu, 09 Feb 2023 18:54:32 GMT

Your "solutions" do NOT do anything for the black background problem!! This makes the product unusable!!

Re: Screen black and cant read on desktop computer

SForrestLO — Thu, 09 Feb 2023 19:19:43 GMT

If you have tried the resolution offered above and are still having issues, please contact support.

This FAQ will provide you with the steps to contact an agent.
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

Re: Screen black and cant read on desktop computer

DianeKYoung — Tue, 20 Feb 2024 16:57:49 GMT

I've spent HOURS on the phone with a variety of your tech support personnel. Most of the time I'm on hold and the rest of the time, I'm getting pablum. This is a serious problem - black screens when attempting to use program. I will also note that the 2023 Turbotax Desktop is apparently actually a console hosted arrangement for an ONLINE version of the software. Check your task manager and you will see once you're in there, there is no Turbotax program open anymore!!