topic I have purchased 2021 Turbotax delux to file federal and state tax returns. I downloaded the desktop version for 2021. I am not at all satisified with desktop purchase. in Get your taxes done using TurboTax

I have purchased 2021 Turbotax delux to file federal and state tax returns. I downloaded the desktop version for 2021. I am not at all satisified with desktop purchase.

rvangapalli — Mon, 23 Feb 2026 12:56:26 GMT

I am not at all satisified with desktop purchase, i am looking for a refund. Is there a way to request refund for desktop purchase ?

Re: I have purchased 2021 Turbotax delux to file federal and state tax returns. I downloaded the desktop version for 2021. I am not at all satisified with desktop purchase.

xmasbaby0 — Thu, 09 Feb 2023 18:23:57 GMT

You do realize that you cannot use the online program for a 2021 return? Online is only for 2022. So if you cannot/ do not want to use the CD/download for 2021 you will need to seek help or software elsewhere.

CD/DOWNLOAD REFUND https://support.turbotax.intuit.com/forms/refund-request.jsp

Re: I have purchased 2021 Turbotax delux to file federal and state tax returns. I downloaded the desktop version for 2021. I am not at all satisified with desktop purchase.

VolvoGirl — Thu, 09 Feb 2023 18:31:25 GMT

How is it not working for you? Did you get it installed ok and activated with the 14 or 16 digit License Code? Do you want to transfer from 2020? The Desktop program should be easier than the Online browser version and has more features. We can probably help you get it filled out. You will have to print and mail the returns. What version did you buy? Home & Business does work a little different.

Re: I have purchased 2021 Turbotax delux to file federal and state tax returns. I downloaded the desktop version for 2021. I am not at all satisified with desktop purchase.

rvangapalli — Thu, 09 Feb 2023 18:37:31 GMT

this 2021 desktop version is buggy on my mac operating system. And i am not satisified with purchase. I am looking for a refund for my payment. Is there a way to request my refund ?

Re: I have purchased 2021 Turbotax delux to file federal and state tax returns. I downloaded the desktop version for 2021. I am not at all satisified with desktop purchase.

DoninGA — Thu, 09 Feb 2023 18:39:06 GMT

@rvangapalli wrote:

this 2021 desktop version is buggy on my mac operating system. And i am not satisified with purchase. I am looking for a refund for my payment. Is there a way to request my refund ?

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Re: I have purchased 2021 Turbotax delux to file federal and state tax returns. I downloaded the desktop version for 2021. I am not at all satisified with desktop purchase.

rvangapalli — Thu, 09 Feb 2023 18:43:01 GMT

I don't see any option to request refund. The following link

https://support.turbotax.intuit.com/forms/refund-request.jsp

is redirecting to

https://ttlc.intuit.com/turbotax-support/en-us

Is there any other link to request refund?

Re: I have purchased 2021 Turbotax delux to file federal and state tax returns. I downloaded the desktop version for 2021. I am not at all satisified with desktop purchase.

VolvoGirl — Thu, 09 Feb 2023 19:04:25 GMT

Try this one

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US

Our Satisfaction Guaranteed (or Guaranteed Easy) policy says that if you're not satisfied with your TurboTax software, you can return it within 60 days of purchase for a full refund,

https://ttlc.intuit.com/questions/1901181-our-turbotax-satisfaction-guaranteed-refund-policy