topic They rejected my files for some reason I already paid but I want a refund in Get your taxes done using TurboTax

They rejected my files for some reason I already paid but I want a refund

a0d2c85618e7 — Mon, 23 Feb 2026 12:58:37 GMT

Re: They rejected my files for some reason I already paid but I want a refund

xmasbaby0 — Thu, 09 Feb 2023 14:05:51 GMT

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

Re: They rejected my files for some reason I already paid but I want a refund

TerukoL — Thu, 09 Feb 2023 16:09:35 GMT

The IRS rejects or accepts your return, but TurboTax will try and help you fix them. You should have received an email that explained why your return was rejected and a rejection code.

Please click How do I fix a rejected return? to learn more.