topic If I try to import financial data for a second person, TurboTax does not ask me for another login name (and password). How do I get TurboTax to forget the first user? in Get your taxes done using TurboTax

If I try to import financial data for a second person, TurboTax does not ask me for another login name (and password). How do I get TurboTax to forget the first user?

jess_barmatz — Mon, 23 Feb 2026 13:00:19 GMT

I exited TurboTax and restarted. TurboTax still remembers the previous username and password for the financial institution.

HelenC12 — Wed, 08 Feb 2023 23:35:43 GMT

You need your financial data so you can report the information on your income tax return(s).

jess_barmatz — Thu, 09 Feb 2023 00:55:29 GMT

That did not work.

I cleared all of cache in my browser and deleted the cookies for Intuit.

TurboTax/Intuit still would import financial date for the first username.

I had to enter the IRA distribution manually for the other spouse.

fanfare — Thu, 09 Feb 2023 01:53:28 GMT

"I had to enter the IRA distribution manually for the other spouse."

TurboTax does not handle your situation very well when both spouses use the same financial institution.

mwnahas — Sun, 26 Feb 2023 07:42:05 GMT

I did the same still have the same problem. Cleared cache and the intuit cookies. Must have the credentials stored somewhere else.

CarissaM — Sun, 26 Feb 2023 17:45:40 GMT

Please follow the workaround here for more than one login with the bank. @mwnahas