topic Have CD but it will not load. Tried going to web site and looked for place where to input License Code from this CD. No luck finding in Get your taxes done using TurboTax

Have CD but it will not load. Tried going to web site and looked for place where to input License Code from this CD. No luck finding

sjbtx21 — Mon, 23 Feb 2026 13:07:07 GMT

Re: Have CD but it will not load. Tried going to web site and looked for place where to input Lic...

MoniqueLO_ — Tue, 07 Feb 2023 18:29:56 GMT

Please see this Help Article for instructions.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@sjbtx21

Re: Have CD but it will not load. Tried going to web site and looked for place where to input License Code from this CD. No luck finding

VolvoGirl — Tue, 07 Feb 2023 18:31:50 GMT

Use the download method instead of the CD. It has more advantages over CD. Then you can also download it another computer. Once you install the CD you can't install it again like if you need to reinstall the program or install on a different computer.

There should be a card in the CD case on on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

And see this. How to install with a License Code

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971