topic Re: Cancel my account in Get your taxes done using TurboTax

Cancel my account

bigann1978 — Tue, 10 Mar 2026 05:47:31 GMT

How do I cancel my intuit account and get my refund.

Re: Cancel my account

Critter-3 — Thu, 25 Aug 2022 11:38:06 GMT

You cannot cancel or close a TT account if you have registered it per the IRS regulations but you can choose to simply not file that return. The online program is free to use until you get to the point of filing or printing of the return ... to do either you must pay for the use of the program thus online fees, once paid, are non refundable.

Re: Cancel my account

VolvoGirl — Thu, 25 Aug 2022 17:04:02 GMT

You can not delete or merge accounts.

You can try to clear all of the information in your TurboTax account for this year but you will need to Contact Customer Support to have an account deactivated for more of a resolution.

Intuit - How to delete my account

How do I delete my account? | IRS Free File Program delivered by TurboTax

Re: Cancel my account

noderosdelta — Thu, 03 Nov 2022 18:17:27 GMT

Please cancel my turbo tax account

Re: Cancel my account

DoninGA — Thu, 03 Nov 2022 18:26:48 GMT

@noderosdelta wrote:

Please cancel my turbo tax account

A TurboTax online account cannot be deleted.

If you are an Advantage subscriber where you receive the TurboTax software every November, go to this TurboTax support FAQ for canceling the Advantage account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=la1efy9z

Re: Cancel my account

jschulcz — Wed, 09 Nov 2022 20:35:59 GMT

Please cancel my account!! I have not used it for 2021, and do not intend to use it for 2022.

Re: Cancel my account

VolvoGirl — Wed, 09 Nov 2022 20:42:03 GMT

@jschulcz Are you on the Advantage auto renew plan?

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product. Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

If you missed the cancelation deadline for this year's TurboTax product, simply wait until you receive your CD or download, then submit an online refund request within 60 days of receiving your product.

If you still got charged after you cancelled you might have another account. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery

Re: Cancel my account

mtnavy — Tue, 22 Nov 2022 20:33:49 GMT

please cancel my account

Re: Cancel my account

DoninGA — Tue, 22 Nov 2022 20:43:07 GMT

@mtnavy wrote:

please cancel my account

READ the answer to your question in this thread directly above your post.

Re: Cancel my account

kblasberg — Fri, 13 Jan 2023 19:35:13 GMT

michael Smith please cancel my Intuit account (Turbutax)

Re: Cancel my account

VolvoGirl — Fri, 13 Jan 2023 19:38:06 GMT

@kblasberg The answer is in the prior posts. Scroll up and read them.

Re: Cancel my account

Boilerman_63 — Mon, 06 Feb 2023 21:41:34 GMT

during my tax filing I got to the point where I saw that I did not have a tax return due, not possible, so I changed to another preparer and had the complete process done quickly and I am getting all of my taxes from my Social security returned it's complete and waiting for y return

Can you cancel my current process I did not complete anyway? I am a senior only on SS check I must get all my return fast

Sorry

Re: Cancel my account

SForrestLO — Tue, 07 Feb 2023 16:27:34 GMT

Unfortunately, you cannot delete or cancel your account.

As long as you have not paid your TurboTax Online fee (or registered a cost-free version), you can clear any data you entered. (Fees paid through Pay With My Refund and pre-paid code also count as "paid.")

Once you've paid or registered, we're required to store copies of your return. These are the same requirements imposed on accountants, CPAs, and other professional tax preparers.

TurboTax will keep the username and password you created in case you ever want to return to the website.

Request to delete data from Inuit database.

@Boilerman_63

Re: Cancel my account

johnalehto — Thu, 20 Apr 2023 15:35:48 GMT

I am have been unable to speak to a TurboTax adviser or customer service representative regarding the very poor online tax preparation communication (via chat only) with your advisor on April 17, 2023. She (Anna) had to numerous times go to some other assistant to proceed completing my 2022 Federal 1040 Tax return. I never got to visually review the complete Federal return form as she so hurriedly instructed I needed to complete the payment form. Apparently Anna used all the time she had been allotted to complete the Federal return? I then completed the payment form as Anna said to be able to review and print my Federal 1040 form. She then ended our session without confirming I was able review and print my 2022 Federal Tax Return. I was unable to review or print this return on April 17, 2023. I desperately attempted call, text and email some person at TurboTax. I only got computer electronic instructions various links that were to sign up as a new subscriber requiring establishing a new account. On April 18th I instructed my Visa credit card provider to stop payment for TurboTax services of $205.25. Therefore, please close or CANCEL Order No. (removed)(payment authorization code: removed. I would appreciate receiving confirmation the above Order Number has been cancelled and closed.

Re: Cancel my account

DoninGA — Wed, 19 Apr 2023 22:31:31 GMT

@johnalehto You will have to contact TurboTax support about this issue. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Cancel my account

Pickles1954 — Wed, 24 Jan 2024 17:26:25 GMT

I want to cancel this account and open a new one that lets me install the standard turbo tax.It will not allow me to install the other program.

Re: Cancel my account

MarilynG1 — Wed, 24 Jan 2024 17:50:16 GMT

Are you having issues trying to install TurboTax for Desktop from a download in your account?

If you can provide more details, we'll try to help.

Here's detailed info on How to Manage Your Intuit Account and How to View Your TurboTax Accounts.

Re: Cancel my account

Critter-3 — Wed, 24 Jan 2024 21:41:03 GMT

All the downloaded programs can handle all the same tax forms so you only need to install one personal tax program. Return the second program you purchased and do not need and use the one you already have installed.

Re: Cancel my account

CWDeceased — Tue, 29 Oct 2024 17:21:53 GMT

Please cancel [removed]Deceased account, Services are no longer required. Please respond to [email address removed] [removed Brother/Executor to [removed].

Re: Cancel my account

xmasbaby0 — Sun, 27 Oct 2024 13:58:05 GMT

@CWDeceased No one in this user forum can cancel a TurboTax account. We have no access to user's accounts. TurboTax accounts cannot be cancelled. But they can be abandoned, and nothing will happen to the account. No one else will have access.

Or do you mean you want to cancel an Advantage membership to stop the annual fees for the software?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548