topic Getting a message to verify account number on pay federal taxes screen in Get your taxes done using TurboTax

Getting a message to verify account number on pay federal taxes screen

cal1232 — Mon, 23 Feb 2026 13:10:35 GMT

When I get to the screen that asks how I want to pay my federal taxes, it won't let me enter an account number more than 4 digits. Getting an error message and so can't efile with the option withdraw money from bank account. Help!

Re: Cannot enter full account number when trying to file

cal1232 — Tue, 07 Feb 2023 00:16:53 GMT

Has anyone encountered this and figured out a solution, other than mailing in a check? We are paying for Turbo Tax for the convenience of e-filing and paying directly through bank debit. It looks to be a bug in their system.

Re: Cannot enter full account number when trying to file

MoniqueLO_ — Tue, 07 Feb 2023 19:53:05 GMT

You may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@cal1232