topic Re: Paying state return filing fee in Get your taxes done using TurboTax

Paying state return filing fee

abhinton — Thu, 02 Feb 2023 15:42:06 GMT

I tried to e-file for both federal and state and I have refunds for both. There was a $20 fee for the state return. I selected the option to charge my credit card. A pop-up indicates it needs to save my return before continuing, and I clicked OK. A separate window then pops up, "Let's complete your purchase online," directing me to click Continue to go to a secure server. However, the Continue button is not active and nothing happens when I try to click it. I tried clicking the "We can help you here", but again, nothing happens. I use Windows 10. I have cleared my cache, restarted my computer, but nothing seems to work. I don't want to choose the option where I can have the fee taken out of my refund because it's much higher - $45. I would appreciate any advice.

Re: Paying state return filing fee

TerukoL — Thu, 02 Feb 2023 17:16:10 GMT

Please contact TurboTax Customer Support. Your issue would be best resolved with one-on-one support. Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

Re: Paying state return filing fee

doctboo — Mon, 06 Feb 2023 00:13:25 GMT

Did you get a resolution to this by calling?

I'm on the phone now and it's not looking promising. I'm curious if there's anything people can tell the help agent to get to the resolution faster when they call.

Re: Paying state return filing fee

SForrestLO — Mon, 06 Feb 2023 19:39:21 GMT

Customer service phone agents have more tools to help troubleshoot certain issues than we do. Hopefully, they can get this resolved for you.

@doctboo