topic I'm trying to print last years return but added the wrong upgrade. Clear and restart is not an option since I already filed 2018 taxes. Help please. in Get your taxes done using TurboTax

I'm trying to print last years return but added the wrong upgrade. Clear and restart is not an option since I already filed 2018 taxes. Help please.

manofsteel017 — Sat, 01 Jun 2019 20:17:59 GMT

Are the 2017 and 2018 returns in the same online account?...

mesquitebean — Sat, 01 Jun 2019 20:18:01 GMT

Are the 2017 and 2018 returns in the same online account?

Did you used Free Edition for 2018, and tried to upgrade your already-filed return to PLUS, but instead upgraded to Self-Employed Edition (that's what is displayed next to your screen name above)?

Yes, 2017 and 2018 are in the same online account. I have...

manofsteel017 — Sat, 01 Jun 2019 20:18:03 GMT

Yes, 2017 and 2018 are in the same online account.
I have always used Free edition, but need to upgrade to Plus to print last years return. Instead of clicking Plus, I clicked Self-employed and can not figure out how to "downgrade" to Plus.
I have tried removing it from my cart and I also tried going through all the screens as though I was filing my taxes (but not actually file since I have already done that).

The only way to downgrade after upgrading is to clear and...

mesquitebean — Sat, 01 Jun 2019 20:18:04 GMT

The only way to downgrade after upgrading is to clear and start over, which obviously cannot be done in a paid-for or already-filed return.

You'll need to phone TurboTax Support and tell them exactly what happened. If you are lucky, they may just unlock the prior returns for you without a fee. But in any case, you should not have to pay that much to unlock returns. PLUS is 19.99, while Self-Employed Edition is 119.99. So they should work with you in some fashion.

Or if a 2017 tax return transcript will suit your purposes, you may be able to immediately download a 2017 return transcript at the IRS website at the link below. If you don't qualify to open a free IRS account there, you can order one to come by postal mail, which normally takes 5-10 calendar days.

http://www.irs.gov/Individuals/Get-Transcript

Here's how to phone TurboTax Support. Since you are currently in Self-Employed, it qualifies for phone privileges. So in order to get to Support, indicate that is your product.

They are open tomorrow Saturday 5AM-5PM Pacific (8AM-8PM Eastern.) Then Mon-Fri after that.

FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041