topic How do I get past the Intuit sharing question? in Get your taxes done using TurboTax

How do I get past the Intuit sharing question?

roberttuttle2007 — Mon, 23 Feb 2026 13:22:32 GMT

I want to select "no" and the FAQ said it was not required.

Re: How do I get past the Intuit sharing question?

TiffanyL — Sun, 05 Feb 2023 18:31:00 GMT

@roberttuttle2007

Try this to see if it will allow you to continue your filing:

Log completely out of TurboTax
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into TurboTax and see if this fixes the situation.
You can also try a different browser as well or "incognito mode."

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear cache

Delete cookies

Re: How do I get past the Intuit sharing question?

Critter-3 — Sun, 05 Feb 2023 18:34:53 GMT

If you are choosing to have your TT fees withheld from your federal refund you MUST agree to the sharing with the processing bank. Otherwise you can decline the sharing on the next screen ... so go ahead and enter your info and click continue.